Pa'Shounce Wesley
Colleyville
Summary
I'm a person with communication skills. Excellent initiative and management skills developed over the course of my degree. Passionate, engaging, and attentive people driven specialist trained in conflict resolution, communication and time managing skills. Proven ability to deliver exceptional service in fast-paced environments, handling customer inquiries, troubleshooting issues, and processing payments with efficiency and attention to detail.
Overview
5
5
years of professional experience
Work History
Floater Teacher
Pillars Colleyville
Colleyville
10.2023 - 10.2025
- As a floater teacher staff member, I provide a flexible support across various classrooms and age groups within the school.
- My primary function is to ensure the continuity of education and maintain required adult-child ratios when lead teachers are absent, on breaks, in meetings, or require extra assistance.
Assistant Store Manager
PINK
Hurst
01.2024 - 01.2025
- Working at Pink Victoria's Secret involves customer service, sales, and maintaining the store.
- Responsibilities include driving sales through customer engagement, managing transactions, and promoting loyalty programs.
- Sales associates also handle merchandise replenishment, visual merchandising, and loss prevention.
Yard Jockey
YRC Freight
Dallas
03.2023 - 02.2024
- Operated yard trucks to transport trailers within terminal facility.
- Coordinated trailer movements for efficient loading and unloading processes.
- Ensured compliance with safety regulations during yard operations.
- Conducted routine inspections of equipment and vehicles for maintenance needs.
- Collaborated with dock workers to streamline cargo handling procedures.
- Maintained accurate records of trailer locations and movements in the yard.
Customer Service Representative
Aetna
Dallas
02.2021 - 03.2023
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints efficiently through phone and email communication.
- Educated clients on policy features and coverage options for better understanding.
Hardware Associate
Lowe's
Arlington
03.2022 - 12.2022
- Working at Lowe's typically involves customer service, sales, stocking and receiving, or merchandising.
- Responsibilities include greeting and assisting customers, answering questions, keeping the store clean and organized, and stocking shelves.
Program Specialist
Clayton Youth Enrichment
Fort Worth
02.2022 - 12.2022
- Working at Clayton Youth Enrichment involves providing a safe, nurturing, and enriching environment for children through activities, supervision, and support.
- Job responsibilities include creating and implementing appropriate activities, managing daily operations, and communicating with parents and staff at pickup.
Sales Associate
Finish Line
Arlington
04.2021 - 02.2022
- Working at Finish Line focuses on customer service, sales, and store operations.
- Responsibilities include engaging with customers, achieving sales targets, processing transactions, and maintaining the store's appearance and inventory.
- Other duties include stocking, and collaborating with team members to meet store goals.
Packer
Amazon
Dallas
08.2020 - 04.2021
- An Amazon packer's job involves picking, packing, and preparing customer orders for shipment in a fast-paced fulfillment center.
- Responsibilities include using scanners to read bar codes, ensuring order accuracy, labeling packages, and loading them for delivery.
- The role requires physical stamina to lift, bend, and stand for long periods.
Education
Tarrant County College District
Texas A&M University Commerce
Skills
- Sales
- Problem Solving
- Customer Engagement
- Team Collaboration
- Time management
- Sales training
Timeline
Assistant Store Manager
PINK
01.2024 - 01.2025
Floater Teacher
Pillars Colleyville
10.2023 - 10.2025
Yard Jockey
YRC Freight
03.2023 - 02.2024
Hardware Associate
Lowe's
03.2022 - 12.2022
Program Specialist
Clayton Youth Enrichment
02.2022 - 12.2022
Sales Associate
Finish Line
04.2021 - 02.2022
Customer Service Representative
Aetna
02.2021 - 03.2023
Packer
Amazon
08.2020 - 04.2021
Tarrant County College District
Texas A&M University Commerce