Pasquale Filice
Hollister,CA
Summary
Dynamic sales associate with proven expertise at Ralph Lauren, excelling in customer engagement and inventory management. Bilingual in English and Spanish, I leverage strong problem-solving skills to enhance the shopping experience. Recognized for maintaining composure in high-pressure situations while achieving sales goals through effective upselling strategies.
I was able to attain employee of the month at Polo Ralph Lauren and recognized for my efforts multiple times at Casa de Fruta throughout the time I was there.
Overview
8
8
years of professional experience
Work History
Sales Associate
Ralph Lauren
Gilroy
03.2024 - Current
- Assisted customers by providing product knowledge and personalized recommendations.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Operated point-of-sale system efficiently to process transactions and handle returns.
- Collaborated with team members to maintain visual merchandising standards in-store.
- Engaged with customers to enhance shopping experience through exceptional service.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Cashier
Casa De Fruta
Hollister Ca
03.2018 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and refund transactions accurately.
- Collaborated with team members to improve service delivery.
- Trained new staff on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Bachelor of Arts - Communications
California State University Monterey Bay
Marina, CA05.2025
Skills
Maintain a professional and calm behavior to build better relationships with all people I come across
I try to be a problem solver on my own and try not to depend on anyone else
I am bilingual in English and Spanish and could communicate with multiple communities
I am decently strong and am able to move boxes and supplies that weigh more than average
I try and retain as much information that’s given to me and apply information to whatever im tasked
I am able to type out reports and write detailed information
Im knowledgeable in technology and able to problem solve issues on a computer or phone
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Ralph Lauren
03.2024 - Current
Customer Service Cashier
Casa De Fruta
03.2018 - 02.2024
Bachelor of Arts - Communications
California State University Monterey Bay