Nicholas Gonzalez
Litchfield Park,AZ
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Wireless Vision LLC T-Mobile TPR
2022.05 - 2023.10
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Kitchen Manager
Chipotle
2019.08 - 2022.02
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Education
No Degree - Emergency Medical Technician
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Operations Management
- Recruiting and Interviewing
- Employee Scheduling
- Product and Service Knowledge
- Team Motivation
- Project Management
- Strategic Planning
- Critical thinking
- Workload management
- Time management
- Creative thinking
- Task prioritization
Timeline
Assistant Manager
Wireless Vision LLC T-Mobile TPR
2022.05 - 2023.10
Kitchen Manager
Chipotle
2019.08 - 2022.02
No Degree - Emergency Medical Technician
Maricopa Community Colleges - Glendale Community College
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