Passhayla Williams
Hawthorne,FL
Summary
Certified Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Integrated Complex Case Manager
Sentara
Gainesville, FL
05.2024 - Current
- Delivers expert advice for managing intricate situations.
- Collaborates with other health professionals to ensure coordinated care plans.
- Develops individualized treatment plans for clients based on assessments of their needs.
- Facilitates referrals to medical, psychiatric, and social service resources as needed.
- Implement crisis intervention strategies when necessary.
- Maintains accurate records of client information and progress notes in accordance with agency policy.
- Participates in team meetings to discuss case management strategies for difficult cases.
- Advises families on available resources for additional support services.
- Educates clients about community resources that could help them achieve self-sufficiency goals.
- Identifies potential funding sources to pay for necessary services or equipment not covered by insurance or other programs.
- Coordinates transportation arrangements for clients who lack access to public transit.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
Nurse Case Manager
UF Health Shands Hospital
Gainesville, FL
10.2021 - 10.2024
- Ensured economical discharge plans by performing thorough initial patient assessments.
- Strengthened patient and caregiver relationships, leading to increased referrals.
- Coordinates support services with insurance case managers, health care providers, behavioral specialist, suppliers and vendors on provision of medical equipment, items and community services.
- Led care management for caseloads of 30-50 patients within physician directives.
- Proactively prevent information breaches through strict enforcement of HIPAA regulations.
- Communicated patient care preferences to practitioners.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Attended continuing education courses related to case management topics such as chronic illness management, utilization review techniques and ethical considerations.
- Collaborated with payers to obtain authorization for requested services when applicable.
- Implemented tailored patient management protocols.
- Contributed to efforts as part of The Voice work committee.
Registered Nurse and Rotating Charge Nurse
UF Health Shands
Gainesville, FL
09.2019 - 10.2021
- Collaborated in multidisciplinary meetings addressing concerns.
- Maintained communication with physicians regarding updates and order statuses via secure chat.
- Ensured all patient and family needs were met.
- Worked alongside physicians to swiftly assess patient conditions and provide necessary care.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with healthcare teams to adjust care plans.
- Guided patients, families, and caregivers on lifestyle adaptations.
- Educated new nursing staff and students on optimal techniques and care standards.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, technicians, and unit clerks.
- Supported department's JCAHO accreditation through unwavering commitment to quality care.
Registered Nurse
Meridian Behavioral Health, PRN
Gainesville, FL
08.2019 - 07.2021
- Managed care responsibilities for 8 Mental Health Technicians, 6 Licensed Practical Nurses, and 3-unit clerks.
- Oversaw the well-being of individuals in active crisis on unit.
- Implemented strategies to mitigate risk in clients identified as potential threats to themselves or others.
- Implemented appropriate risk reduction strategies in accordance with medical guidelines.
- Conducted routine assessments to identify any changes in a patient's condition or behavior.
- Counseled patients on healthy coping strategies for managing stress, anxiety, depression, and other mental health concerns.
- Explained treatments, medications, and preventive steps to patients and their relatives.
- De-escalated potentially harmful scenarios effectively.
- Facilitated therapeutic communication to redirect negative behaviors.
- Provided crisis intervention services when needed by assessing danger levels of suicidal or homicidal thoughts or behaviors.
- Participated in case conferences with other professionals to discuss treatment options.
Rehabilitation Technician
North Florida Regional Medical Center, PRN
Gainesville, FL
06.2018 - 06.2019
- Engaged in educating patients, families, and healthcare staff.
- Provided cognitive and perceptual remediation as directed in treatment plans.
- Documented and maintained detailed patient records reflecting treatment evaluation, daily care notes, telephone orders and billing.
- Maintained records of patient progress in accordance with departmental policies and procedures.
- Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
Medical Support Assistant
Malcolm Randall Veteran Affairs Medical Center
Gainesville, FL
10.2017 - 04.2018
- Manipulate information within assigned clinical systems.
- Prepared referral letters for specialist consultations following established protocols.
- Coordinates information and actions related to patient care and services
- Enter, manipulate, and retrieve information and data from Vista and other clinical information systems as appropriate to the area assigned.
- Maintains all patients' records, either electronic or paper, according to regulation ensuring each entry contains proper patient and health care provider identification
- Schedules appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines
- Performed medical records management, including filing, organizing, and scanning documents.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
Psychiatric Nurse Assistant
Malcolm Randall Veteran Affairs Medical Center
Gainesville, FL
08.2015 - 10.2017
- Ensured support for veterans and beneficiaries through direct interaction.
- Detected problematic changes in patients through close observation.
- Ensured accurate entry of patient information in databases.
- Maintained professionalism when assisting team members in urgent circumstances.
- Arranged and oversaw social, educational, and recreational programs.
- Experienced in operating various software applications.
- Sustain workplace performance through effective administrative assistance.
- Assigned tasks based on urgency and organizational requirements.
- Liaised between patients, nurses and healthcare providers.
- Actively collaborate in cross-disciplinary conversations regarding behavioral observations.
- Initiated crisis intervention techniques to de-escalate potentially dangerous situations.
Education
Bachelor of Science - Nursing
Rasmussen College
Ocala, FL06.2019
Bachelor of Science - Psychology
Flagler College
Saint Augustine, FL12.2014
Bachelor of Arts - General Studies
Florida State College at Jacksonville
Jacksonville, FL05.2012
Skills
- Interdepartmental Engagement
- Community Resource Referral
- Analyze Medical Necessity
- Resource Management
- Medical Supply Management
- Case Management
- Crisis intervention
- Quality Improvement Activities
- Knowledge of Drug Reactions
- Standards Administration
- Care Plan Adjustment
- Utilization Review
- Negotiation Skills
- Expertise in Healthcare Referrals
- Client Advocacy
- Regulatory Compliance
- Care Coordination
- Chronic Disease Management
- Client empowerment
- Patient Assessment
- Case assessment
Certification
- Certified Case Manager (CCM)
- Registered Nurse (BSN)
- Basic Life Support (BLS)
References
References available upon request.
Timeline
Integrated Complex Case Manager
Sentara
05.2024 - Current
Nurse Case Manager
UF Health Shands Hospital
10.2021 - 10.2024
Registered Nurse and Rotating Charge Nurse
UF Health Shands
09.2019 - 10.2021
Registered Nurse
Meridian Behavioral Health, PRN
08.2019 - 07.2021
Rehabilitation Technician
North Florida Regional Medical Center, PRN
06.2018 - 06.2019
Medical Support Assistant
Malcolm Randall Veteran Affairs Medical Center
10.2017 - 04.2018
Psychiatric Nurse Assistant
Malcolm Randall Veteran Affairs Medical Center
08.2015 - 10.2017
Bachelor of Science - Nursing
Rasmussen College
Bachelor of Science - Psychology
Flagler College
Bachelor of Arts - General Studies
Florida State College at Jacksonville
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