Passion Creech

• Manage policy’s

• Assist with account payments

• Update and change personal info upon request

• Provide general knowledge about auto insurance

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Responded to customer needs through competent customer service and prompt problem-solving
• Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Provided customers with detailed information on company products, services and materials
• Completed data entry tasks with accuracy and efficiency

• Responded quickly and calmly in emergency situations
• Completed preventive maintenance and mechanical repairs on vehicles
• Managed loading, unloading and safety of all personnel, cargo and equipment
• Inspected vehicles and completed daily maintenance actions
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
• Reported defects, damage, and accidents to proper personnel