Passion Graham

• Ensured timely follow-up on outstanding accounts, minimizing potential losses due to non-payment or delayed payments.
• Conducted customer credit evaluations for accurate risk assessment and informed decisionmaking.
• Leveraged strong organizational skills to manage a complex caseload of accounts, ensuring timely and accurate completion of all required tasks.
• Streamlined internal processes by regularly updating collections procedures, increasing efficiency within the department.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Resolved concerns with products or services to help with retention and drive sales.
• Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
• Handled over 250 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Logged call information and solutions provided into internal database.
• Coordinated timely responses to online customer communication and researched complex issues.
• Described product highlights and benefits to help guide purchasing decisions.
• Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
• Achieved long-term business objectives by analyzing customer feedback for process improvements.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Reviewed account and service histories to identify trends and issues.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers regarding needs and addressed concerns.
• Troubleshot shortages and overages to support quality control efforts.
• Rolled out operational improvements and solutions to deliver top-notch customer service.
• Improved customer service wait times to mitigate complaints.
• Organized client contracts, records and reports to strengthen traceability.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Educated customers on special pricing opportunities and company offerings.
• Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.