Summary
Overview
Work History
Education
Skills
Timeline
Generic

Passion Houston

Kankakee,IL

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and housekeeping expertise at Touchpoint to elevate guest satisfaction. My background in efficiently managing cleaning tasks and fostering positive interactions has consistently contributed to operational excellence and a welcoming environment, embodying a commitment to quality and safety.

Overview

7
7
years of professional experience

Work History

Housekeeper

Touchpoint
10.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Caregiver

Bickford Assisted Living
10.2023 - 04.2024
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Cook/Server

Harvest View Senior Living
06.2021 - 11.2021
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Packing, Shipping, and Receiving Assembler

Amazon
10.2020 - 01.2021
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Electronic Associate

Walmart
07.2018 - 04.2019
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer satisfaction, providing timely technical support and resolving product issues.
  • Participated in continuous improvement efforts aimed at enhancing overall operational efficiency within the electronics department.
  • Maintained a safe work environment, adhering to all safety protocols and guidelines.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Remodeler

Walmart
03.2018 - 07.2018
  • Followed maintenance schedules and completed repairs efficiently to increase equipment lifespan by Number%.
  • Maintained safe work environments by adhering to proper safety protocols and conducting regular inspections of job sites.
  • Implemented effective communication strategies with clients throughout the remodeling process to maintain transparency and manage expectations.
  • Assisted homeowners in selecting appropriate finishes, fixtures, and materials that aligned with their design preferences while staying within budget constraints.

Crew Member

McDonald's
08.2017 - 03.2018
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Penn Foster
Scranton, PA
04.2024

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Mopping and sweeping
  • Bathroom cleaning
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Residential Cleaning
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Physically strong
  • Sorting and washing laundry

Timeline

Housekeeper

Touchpoint
10.2024 - Current

Caregiver

Bickford Assisted Living
10.2023 - 04.2024

Cook/Server

Harvest View Senior Living
06.2021 - 11.2021

Packing, Shipping, and Receiving Assembler

Amazon
10.2020 - 01.2021

Electronic Associate

Walmart
07.2018 - 04.2019

Remodeler

Walmart
03.2018 - 07.2018

Crew Member

McDonald's
08.2017 - 03.2018

Penn Foster

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