Summary
Overview
Work History
Education
Skills
Timeline
Generic

Passion Lewis

Everett,WA

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

11
11
years of professional experience

Work History

Vice President

All Day Originals LLC
11.2020 - Current
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis
  • Managed financial, operational and human resources to optimize business performance.ar
  • Partnerships with Apple, Spotify and YouTube
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.

Co-Chair

BECU Young Professionals ERG
08.2022 - 02.2024
  • Composed and transcribed well-written reports, emails, and technical documents
  • Contributed to values, goals and strategic vision of organization.
  • Managed multiple simultaneous projects, ensuring on-time delivery and high-quality results for all involved parties.
  • Collaborated with multiple Employee Resource Groups to reach more employees
  • Delivered consistent results under tight deadlines through effective time management skills and prioritization techniques.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

Lending Solutions Representative

Boeing Employee Credit Union
04.2019 - 02.2024
  • President of BECU SpeakEasy Toastmasters Club
  • Networking Lead for Black Alliance Cooperative, Mentor New Hires, BECU Party Committee Member
  • Handle 101 Calls on Financial Related Customer Service, Manage Minute to Minute Schedule
  • Balancing Member Services against Speed of Service, Handle and Maintain Any Conflict with Member Before Hitting Escalation
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Service Representative

J2R Rental, Avis/Budget Car Rental
07.2018 - 04.2019
  • Attend to Customer Inquiries including Explanation of Charges, Vehicle Damages and Directions
  • Promote and Sell Coverage and Upgrades
  • Keep Up to Date Guidelines on Company Policies and Procedure including Pricing and Promotions
  • Support Team Environment by Assisting Other Agents, Training Multiple Representatives
  • Office Administration

Assistant Community Manager

Summerfield Management
08.2017 - 03.2018
  • Fulfilled Role as Intern Community Manager - Managed Property Solely
  • Efficient with Microsoft Word and Excel
  • Able to Problem Solve with Staff and Residents
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Contributed to property's online presence by managing social media accounts and updating website content regularly with current information and promotions.

Exotics Management Assistant

Exotics Branch (Enterprise)
09.2015 - 09.2017
  • Provide Excellent Customer Service to our High-End Members
  • Assist Management in Delivering Exotic Vehicles
  • Build Report to Support and Maintain Important Accounts
  • Reviewed operational processes regularly to identify inefficiencies that could be addressed for continuous improvement initiatives.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.

Sr. Customer Service Representative

Enterprise Rent-A-Car
06.2015 - 09.2017
  • Answer Customer Questions and Provide Assistance
  • Build and Maintain Rapport with Customers
  • Sr. Customer Service Rep MVP (Three Times)
  • Odyssey Lead – Trained and Educated Existing as well as New Employees
  • Consistent and Efficient Data Entries Daily
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.

Management Assistant

Osh Kosh B'gosh/Carters
07.2014 - 08.2015
  • Manage Floor During Store Meetings
  • Coordinated with Management to Ensure Sales Goals are Being Reached
  • Helped to Develop Marketing Strategies with Floor Placement
  • Assisted With Customer Inquires as Well as Helping Process Sales Transactions
  • Oversaw training and onboarding process for all newly hired employees.

HCC Vice President

Highline Community College
06.2013 - 06.2014
  • Coordinate Student Legislative Meetings
  • Develop Agendas and Present Information to Several Committees,
  • Advocate on Behalf of the Student Body including Traveling to Conferences to Speak On Policies Developed for Students
  • Tenure Committee Chair Member
  • Created succession plans to provide continuity of operations during leadership transitions.

Education

MBA - Masters of Business Administration

Western Governors University
Salt Lake City, UT
01.2025

Bachelor's Degree - Social Science

Evergreen State College
Tacoma, WA
06.2023

Associates of Arts - General Studies

Highline College
Des Moines, WA
01.2018

Skills

  • Project Management
  • Team Building
  • Conflict Resolution
  • Time Management
  • Adaptability
  • Mentorship
  • Public Speaking
  • Network development
  • Customer Relations
  • Empathy
  • Goal-oriented mindset
  • Decision-Making

Timeline

Co-Chair

BECU Young Professionals ERG
08.2022 - 02.2024

Vice President

All Day Originals LLC
11.2020 - Current

Lending Solutions Representative

Boeing Employee Credit Union
04.2019 - 02.2024

Customer Service Representative

J2R Rental, Avis/Budget Car Rental
07.2018 - 04.2019

Assistant Community Manager

Summerfield Management
08.2017 - 03.2018

Exotics Management Assistant

Exotics Branch (Enterprise)
09.2015 - 09.2017

Sr. Customer Service Representative

Enterprise Rent-A-Car
06.2015 - 09.2017

Management Assistant

Osh Kosh B'gosh/Carters
07.2014 - 08.2015

HCC Vice President

Highline Community College
06.2013 - 06.2014

MBA - Masters of Business Administration

Western Governors University

Bachelor's Degree - Social Science

Evergreen State College

Associates of Arts - General Studies

Highline College

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Passion Lewis