Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pat Conner

Saint Augustine,FL

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

13
13
years of professional experience

Work History

Engineer

Atlantic Candy
05.2021 - Current
  • Led engineering projects to enhance production efficiency and streamline workflows.
  • Developed and implemented process improvements, reducing downtime in manufacturing operations.
  • Mentored junior engineers and technicians, fostering skill development and knowledge sharing.
  • Collaborated with cross-functional teams to design new product specifications and testing protocols.
  • Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
  • Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
  • Collaborated with other departments to facilitate successful project completion.
  • Assisted in developing cost-effective solutions to engineering problems.

Sales Associate

Surf Station
01.2012 - 01.2020
  • Live Chat specialist
  • Assisted customers with surfboard selections and inquiries to help solve customer challenges and enhance shopping experience.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Delivered energetic responses to customers online and by telephone, going above and beyond to serve needs.

Education

BBA - Business Administration

Flagler College
Saint Augustine, FL
06-2011

Skills

  • Critical thinking
  • Customer service
  • Problem-solving skills
  • Time management
  • Multi-tasking strength
  • Listening skills
  • Reliable and punctual
  • Sales expertise

Timeline

Engineer

Atlantic Candy
05.2021 - Current

Sales Associate

Surf Station
01.2012 - 01.2020

BBA - Business Administration

Flagler College

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