Roland dunn
greencastle,PA
Summary
Dynamic and results-driven professional with extensive experience at Shoe Dept Encore, excelling in store operations and customer service. Proven track record in training and mentoring staff, enhancing sales through effective promotional strategies, and ensuring a positive shopping experience. Skilled in cash handling and adept at resolving customer issues with a friendly approach.
Overview
21
21
years of professional experience
Work History
Key Holder Supervisor
Shoe Dept Encore
04.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
Maintnace
Belk
11.2010 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
House Keeping
Bon Ton
10.2004 - 01.2010
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
Education
High School Diploma -
Dixie County High
Cross City, FL05-1984
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Daily reporting
- Staff oversight
- Staff training and development
- Team training and development
- Sales proficiency
- Safety enforcement
- Customer service
- Cash handling
Timeline
Key Holder Supervisor
Shoe Dept Encore
04.2024 - Current
Maintnace
Belk
11.2010 - 04.2024
House Keeping
Bon Ton
10.2004 - 01.2010
High School Diploma -
Dixie County High
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