Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PAT GALLEGOS

SANTA FE

Summary

Accomplished Medical Receptionist with expertise in front desk operations and appointment scheduling at Santa Fe Imaging. Enhanced patient satisfaction by streamlining processes and reducing no-shows by 20%. Proficient in HIPAA compliance and insurance verification, fostering a welcoming environment with strong communication skills and attention to detail.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 40 years.

Overview

21
21
years of professional experience

Work History

Medical Receptionist

Santa Fe Imaging
10.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Medical Receptionist

Santa Fe Imaging
02.2014 - 02.2017
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported positive patient experience by offering assistance with filling out health forms.

Medical Receptionist

CHRISTUS St. Vincent Surgical Assoc.
11.2012 - 12.2014
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Enhanced patient experience by maintaining clean, organized reception area.

Medical Tech-aide

Santa Fe Imaging
01.2005 - 10.2013
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.

Education

High School Diploma -

Santa Fe High
Santa Fe, NM
05-1972

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification

Languages

English
Native or Bilingual

Timeline

Medical Receptionist

Santa Fe Imaging
10.2022 - Current

Medical Receptionist

Santa Fe Imaging
02.2014 - 02.2017

Medical Receptionist

CHRISTUS St. Vincent Surgical Assoc.
11.2012 - 12.2014

Medical Tech-aide

Santa Fe Imaging
01.2005 - 10.2013

High School Diploma -

Santa Fe High

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