Priscilla Gonzalez
Somerset,TX
Summary
Detail-oriented and highly organized bilingual professional with strong customer service and administrative experience in fast-paced, high-volume environments. Proven ability to prioritize tasks, resolve issues efficiently, and support both independent and team-based operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IDS Personnel- Bilingual
CPS ENERGY
01.2021 - Current
- Lead a team that supported the designer program rollout including supporting and adopting the roles of each team member
- Enter accurate information in SAP, ARM, GIS, ensuring designs are consistent with all design standards
- Identify process improvement initiative and follow through on implementation
- Support the update of key metrics and dashboard reporting including weekly conversation with leadership on workload, past dues and random reports
- My job consists of delivering customer service for home builders, electricians, contractors, homeowners, engineering companies, and other internal departments
- Ensuring to provide accurate information regarding underground electric and gas service and the installation of service meters
- Locating service lines in the resident’s area
- Research information for customers on the status of their projects and provide information on permits or any documents required by CPS, City, County, or tax jurisdiction
- In the office setting, interact with customers while multitasking the front desk, emails and phones in Customer design and delivery for CPS Energy
Customer Specialist II-Bilingual
Conduent
12.2020 - 12.2020
- Responsible for interacting with customers over the phone and via email
- Provided customer support to consumers cardholders reported and alerted regarding customers transaction inquiries
- Report and replace debit cards
- Disputing transactions from the account
Customer Specialist I-Bilingual
Harland Clarke
01.2017 - 12.2019
- Inbound call center, probed to identify needs, entered & processed orders, requested reprints and credits for customers’ accounts, ensured security and privacy of customers information, educated and supported regarding products and services, upsell and offered appropriate products, services, and solutions to meet customer needs, utilized available resources appropriately to accurately enter data and service the customers, maintain complete and accurate records of all call activity as required
Education
HIGH SCHOOL DIPLOMA -
Somerset, TXSkills
- Strong organizational skills with the ability to prioritize workload and multi-task in a fast-paced, high volume business environment while maintaining attention to detail Self-starter possessing the ability to work independently while supporting a team environment Ability to follow directions and apply proper policies, procedures and guidelines Strong customer service skills with the ability to effectively research and resolve issues and discrepancies
- Bilingual
- MS Word, Excel, PowerPoint, Outlook, SAP, Jabber, GIS, Task manager, Cisco Finesse, Teams, accurint
- Time management
- Attention to detail
- Excellent communication
- Computer skills
- Critical thinking
Certification
- Six Sigma Yellow Belt Certified - January 11, 2023
Languages
Spanish
Full Professional
Timeline
IDS Personnel- Bilingual
CPS ENERGY
01.2021 - Current
Customer Specialist II-Bilingual
Conduent
12.2020 - 12.2020
Customer Specialist I-Bilingual
Harland Clarke
01.2017 - 12.2019
HIGH SCHOOL DIPLOMA -
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