Pat Ross

211HUB

• Resource Management: maintain up-to-date knowledge of resources and services for West Tennessee
• Client Interaction: answer over 5,000 calls per year from individuals and companies seeking help and provide information or referrals to appropriate services
• Documentation: record call details, including the nature of the request and the services provided

Volunteer Services

• Recruitment: develop and implement strategies to attract volunteers. Outreach through various channels, including social media, community events and partnerships with other organizations
• Planning: develop and manage volunteer programs and projects, ensuring they align with the organization's goals and objectives
• Scheduling: created and manage volunteers schedules, ensuring that there is adequate coverage for events in our Volunteer Hub website
• Reporting: maintain records and opportunities on Volunteer Hub

Volunteer Income Tax Assistance

• Partner with Cadence Bank and IRS to provide trained volunteers to provide free tax service to low income families for over 20 years
• Make appointments and provide information to taxpayers about the service clients
• Serve as a volunteer tax prepare to help provide tax services to over 250 taxpayers each year

Christmas Partners

• Partner with over a dozen agencies and organization to provide holiday assistance to over 1,000 families
• Set up applications for holiday assistance as an online application and also set up and take application in person

Senior Resource Director

• Develop strategies to do fundraising campaigns and initiatives to secure financial resources from donors, grants and other sources
• Ensure that programs and services have the resources they need to operate effectively
• Build and maintain strong relationships with current and prospective donors through personalized communication and engagement
• Acknowledge and appreciate donors through thank-you notes, recognition events, and other forms of acknowledgment
• Build and maintain strong relationships with current and prospective donors through personalized communication and engagement
• Maintain and manage donor database to track giving history
• Create long-term plans for donor development that align with the organization's goal and objectives
• Share compelling stories and impact reports to illustrate the difference donors make and inspire continued support
• Set and monitor goals and metrics for donor development activities to measure success and make improvements
• Participate in community events and activities to raise awareness about the organization and attract new donors
• Have raised $28 million dollars

Assistance to Finance Director

Maintain and imported pledge cards and payments in system

Assisted with closing of end of the month finance records

• Personnel Assistant
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Assisted with on-boarding process of new hires.
• Supported HR initiatives by coordinating events, such as team-building activities and staff meetings, fostering a positive work environment.
• Answered and redirected incoming phone calls for office.
• Maintain all personnel records and provided documents necessary to make staff payroll, W-2 taxes and personnel policies
• Set appointments and meetings with corporate personnel and local staff

Permit Clerk

• Maintain all personnel files on 350 drivers and owner operators
• Prepared and executed all documents needed for leasing a owner/operators truck with the company
• Maintain time sheets on all drivers and entered in system for payment
• Provided all legal permits and license plates to drivers in order for them to travel within 48 states
• Prepared and train drivers on record keeping and audited all drivers log books to ensure there were following the rules of driving an 18 wheeler