Pat Rubendall

• Cultivated strong client relationships to enhance customer satisfaction and retention.
• Developed tailored account strategies to align with client goals and expectations.
• Analyzed market trends to identify growth opportunities within existing accounts.
• Led initiatives to streamline processes, improving operational efficiency across accounts.
• Negotiated contract terms and pricing structures to maximize profitability and competitiveness.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.
• Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Attended monthly sales meetings and quarterly sales trainings.
• Developed, maintained and utilized diverse client base.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Presented professional image consistent with company's brand values.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Set and achieved company defined sales goals.
• Stayed current on company offerings and industry trends.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Negotiated prices, terms of sales and service agreements.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Maintained current knowledge of evolving changes in marketplace.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Trained customers on the use of products, best practices, and procedures.

Sold a broad range of products in the industrial paper, chemical, and packaging market.

• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met existing customers to review current services and expand sales opportunities.
• Built diverse and consistent sales portfolio.