Pat S. Arnold
Williamstown,NJ
Summary
Highly motivated professional with a robust background in customer service and sales, excelling in retail, health and medical industries.
Overview
42
42
years of professional experience
Work History
Medical Administrative Assistant
Edelman Spine and Orthopedic Physical Therapy
Dover, DE
04.2016 - 02.2025
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Collected information, verified insurance and collected co-payments for patients.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Scheduled patient appointments, accounting for therapist availability and optimal patient loads.
- Updated patient accounts and information daily.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Membership Service Manager
YMCA of Delaware
Dover, DE
01.2009 - 04.2016
- Conducted outreach activities to attract new members, including promotional campaigns and events.
- Responsible for meeting membership sales goals.
- Collaborated with other departments within the organization regarding initiatives related to membership services.
- Train membership service staff on computer systems.
- Conduct presentations at schools to encourage swim classes, summer camps, and sports programs.
- Responded promptly and professionally to any issues or concerns raised by members via email or phone calls.
Front Desk Agent
Holiday Inn Express Hotel
Oro Valley, AZ
08.2006 - 10.2009
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer guest inquiries about the hotel and area.
- Input and confirmed reservations for guests.
- Computed bills, collected payments for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner
Arnold's Family Shoes
Doylestown, PA
01.1983 - 01.2006
- Buyer for men's, women's, and children's retail footwear store.
- Responsible for leading the budgeting and financial management function, including annual budgeting, and management of the P&L.
- Train and develop sales associates in products, selling techniques and procedures.
- Forecasted customer demand to set prices.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with applicable laws and regulations related to business operations.
Skills
- Patient intake
- Insurance verification
- Membership sales
- Inventory management
- Financial management and accountability
- Exceptional customer service
- Outstanding communication skills
- Team collaborator
- Attention to detail
- Proficient in MS Office and Google Docs
Timeline
Medical Administrative Assistant
Edelman Spine and Orthopedic Physical Therapy
04.2016 - 02.2025
Membership Service Manager
YMCA of Delaware
01.2009 - 04.2016
Front Desk Agent
Holiday Inn Express Hotel
08.2006 - 10.2009
Owner
Arnold's Family Shoes
01.1983 - 01.2006