Pat Steele
Saint Albans,WV
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
34
34
years of professional experience
Work History
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
Nitro, West Virginia
01.2016 - 08.2024
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
Store Manager
NAPA Auto Parts - Genuine Parts
Milton, WV
01.2010 - 12.2015
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Reginal Outside Sales Rep.
NAPA Auto Parts - Genuine Parts
Nitro , WV
06.1993 - 12.2010
- Negotiated pricing contracts with customers based on their budget requirements.
- Conducted market research to identify industry trends and customer needs.
- Maintained accurate records of all sales activities including client information, quotes, orders, invoices.
- Provided training sessions to distributors regarding new products or updates related to existing ones.
- Performed regular reviews of monthly sales performance against targets set by management team.
- Created detailed presentations of products and services for prospective clients.
- Developed and implemented strategies to increase sales in assigned region.
- Maintained open communication with leadership to facilitate business development.
Warehouse Worker
NAPA Auto Parts - Genuine Parts
Nitro, WV
08.1990 - 06.1993
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Processed returns of defective merchandise as required.
- Verified accuracy of incoming shipments against purchase orders.
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Transported goods to designated areas within the warehouse facility.
- Received and tracked incoming inventory shipments.
- Maintained accurate inventory records using computerized tracking systems.
Education
High School Diploma -
Poca High School
Poca06-1986
Skills
- Customer Relations
- Loss Prevention
- Department Oversight
- Records Management
- Operations Oversight
- Business Development
- Store Organization
- Stock management
- Staff Scheduling
- Customer Service
- Cash auditing
- Flexible Schedule
- Customer experience
- Team Management
- Shift Scheduling
- Scheduling Coordination
- Customer Service Management
- Store Opening and Closing
- Stock Rotations
Timeline
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
01.2016 - 08.2024
Store Manager
NAPA Auto Parts - Genuine Parts
01.2010 - 12.2015
Reginal Outside Sales Rep.
NAPA Auto Parts - Genuine Parts
06.1993 - 12.2010
Warehouse Worker
NAPA Auto Parts - Genuine Parts
08.1990 - 06.1993
High School Diploma -
Poca High School
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