Pat Whitley
Fuquay-Varina,NC
Summary
Dynamic Front Desk Receptionist with a proven ability to excel in fast-paced environments. Known for exceptional customer service, data entry accuracy, and efficient appointment scheduling. Demonstrates strong problem-solving skills and effective communication to foster positive relationships with clients and team members, dedicated to supporting overall team success.
Overview
1
1
year of professional experience
Work History
Receptionist
Middle Creek High School
Apex, NC
10.2023 - Current
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Drafted professional business documents, spreadsheets, and correspondence.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC05-2015
Skills
- Proficient Multitasker
- Proficient Computer Skills
- Administrative Support
- Proficient in Organization
- Professional Telephone Communication
- Effective Communication
- Efficient Data Input
- Logical Reasoning
- File Organization Expertise
- Advanced Microsoft Office Skills
Affiliations
- Enjoy crafting, reading, and spending time with my family.
References
References available upon request.
Timeline
Receptionist
Middle Creek High School
10.2023 - Current
Associate of Arts -
Wake Technical Community College
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