alexis pate
fultondale,Alabama
Summary
Dynamic operations manager with a proven track record at Pies And Pints, leveraging data analysis and crisis management to enhance customer satisfaction and streamline processes. Skilled in employee training and conflict resolution, I foster collaboration and drive team success, consistently achieving operational excellence and improving service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager of Operations
Pies And Pints
Birmingham, AL
10.2022 - Current
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Provided excellent customer service
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Investigated customer complaints related to product and service quality or delivery issues.
- Developed and implemented operational policies and procedures to enhance productivity.
- Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
Assistant Manager
Mugshots
Birmingham, Alabama
08.2021 - 08.2022
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated with other departments to ensure smooth flow of operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Office Administrative Assistant
Brookwood Hospital
Birmingham, Alabama
01.2019 - 03.2021
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained inventory of office supplies and placed orders when necessary.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Prepared outgoing mailings using postage meter machine.
- Drafted professional business documents for various managers and executives.
- Composed, edited and typed complex memos and reports with job-related software.
- Updated contact lists regularly with current employee information.
Education
Medical Assistant - Medical/office
Fortis College
Birmingham, AL01-2018
High School Diploma -
Mortimer Jordan High School
Kimberly, AL05-2015
Skills
- Data analysis
- Customer service
- Crisis management
- Employee training
- Conflict resolution
- Inventory management
- Time management
- Market growth
- Team building/leadership
Certification
Food Handlers
Timeline
Manager of Operations
Pies And Pints
10.2022 - Current
Assistant Manager
Mugshots
08.2021 - 08.2022
Office Administrative Assistant
Brookwood Hospital
01.2019 - 03.2021
Medical Assistant - Medical/office
Fortis College
High School Diploma -
Mortimer Jordan High School
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