MARC PATEFIELD
Product Consultant
Maple Grove,MN
Overview
20
20
years of professional experience
Work History
Product Specialist
Included Health
San Francisco, CA
03.2022 - Current
- Create all technical product documentation utilized by growth and clinical teams
- Daily cross-functional partnership with product, engineering, solutions and clinical teams, to scale product knowledge and identify growth opportunities
- Subject matter expert for product capabilities and requirements
Senior Strategic Solutions Consultant
Rally Health
Minneapolis, MN
01.2021 - 01.2022
- Platform subject matter expert and advisor for 300+ accounts and 25+ member account management team
- Identified knowledge gaps and collaborated with product teams to create and deliver platform/process training
- Collaborated with product and growth teams to identify/create new go-to-market product packages
- Continual evaluation of end-to-end to implementation activities to identify process improvement areas
Senior Client Executive
Rally Health
Minneapolis, MN
01.2019 - 01.2021
- Developed trusted advisor partnerships with key stakeholders across marquis clients, $30m in annual revenue
- Daily strategic management of Optum/UHC partnership, providing unified solution to all clients
- Collaborated with product and growth teams to drive innovation and experience enhancements
- Managed end-to-end implementation for 13 clients/220,000 members across 5 programs, “Destination Wellbeing” award winner, from largest client
Senior Client Manager
Rally Health
Minneapolis, MN
01.2015 - 01.2018
- Strategic management of 24 digital wellness clients and their online digital wellness experience
- Managed product exception process across hundreds of clients ensuring client customization met product guidelines and allowed for a positive/effective member experience
- Collaborated with digital health consulting team to create incentive designs to meet client goals, adhere to product and legal requirements and drive member engagement
Account Executive
Accordant, A CVS Health Company
Greensboro, NC
01.2012 - 01.2015
- Managed rare disease care management program for 5 large health plans totaling $11m in annual revenue
- Coordinated program implementation with client chief of staff and vice president, for 9 state health plans
- Presented 5 annual program outcomes presentations to client stakeholders including health plan CMO
- Execute annual settlement agreements documenting program performance guarantees and fee impact
Client Relationship Manager
Accretive Health
Chicago, IL
01.2011 - 01.2012
- Managed relationship with hospital and 27 clinics for Total Cost of Care Program managing 2,000 patients
- Led data acquisition consisting of clinical metrics/data warehouse/Epic teams, enabling patient outreach
- Documented all data transfer activities throughout hospital system meeting all security/regulatory guidelines
- Presented weekly high-priority strategic updates to executive management and company president
Account Executive
Universal Hospital Services, LLC
Edina, MN
01.2007 - 01.2011
- Collaborated with 30+ medical facilities to develop service solutions allowing them to optimize patient care
- Directed implementation for two, $2.5 million, hospital service programs
- Created and delivered 7 annual business reviews to hospital staff at strategic accounts
- Eagle Award recipient in 2007, 2008, 2009 & 2010 for superior job performance, Mentor Award recipient 2011
Product Management Specialist
Universal Hospital Services, LLC
Edina, MN
01.2006 - 01.2007
- Produced and administered new sales tool to evaluate potential business and assign appropriate resources
- Collaborated with CNO and CMO of large California based hospital to co-author program white paper
- Directed project team consisting of IT, finance and accounting departments to develop sales tracking tool
Central Region Project Manager
Universal Hospital Services, LLC
Edina, MN
01.2004 - 01.2006
- Presented bid, won executive buy-in and selected new company vendor resulting in $34K in savings
- Created/participated in proposal presentation to 25-member hospital board
- Led RFP team, developing proposals for large hospitals across the country
- Collaborated with financial team to streamline process and requirements for bidding on new business
Education
Bachelor of Science - Marketing
UNIVERSITY OF WISCONSIN-LA CROSSE
1998
Skills
- Product Management
- Account Management
- Program Management
- Process Improvement
- Leadership
- Adaptability
- Start-up Environment
- Presentation Skills
- Solution Selling
- Customer Relationship Management
- Problem Solving
- Implementation
- Onboarding
- Product Design
- Product Adoption
- Client Liaison
- Demo Abilities
- Software Configuration
- Issue Management
- Training Junior Team Members
- Organizational Skills
- Product Demonstrations and Presentations
- Training Material Development
- Collaborative Team Player
Summary
Accomplished healthcare consultant with 20 years experience cultivating relationships within Fortune 100 companies while working in fast-paced, dynamic organizations and start-up environments. Experienced in developing cross-functional partnerships with product, engineering, operations, solutions, legal and clinical teams.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefits401k matchWork from home optionAccomplishments
- Proven track record of successfully cultivating Fortune 100 client relationships
- Hundreds of client presentations/product demonstrations
- Product subject matter expert and strategic positioner for sales team
- Successfully managed 60+ client implementations without any post launch changes
- Appointed Program Manager for 9 state health plans
- Created all technical product documentation for growth organization
- Implemented process improvement creating 37% reduction in product exception requests from sales field
- Awarded by Fortune 100 client with "Destination Wellbeing" award
- Adaptive in fast-paced, dynamic, start-up environments
Timeline
Product Specialist
Included Health
03.2022 - Current
Senior Strategic Solutions Consultant
Rally Health
01.2021 - 01.2022
Senior Client Executive
Rally Health
01.2019 - 01.2021
Senior Client Manager
Rally Health
01.2015 - 01.2018
Account Executive
Accordant, A CVS Health Company
01.2012 - 01.2015
Client Relationship Manager
Accretive Health
01.2011 - 01.2012
Account Executive
Universal Hospital Services, LLC
01.2007 - 01.2011
Product Management Specialist
Universal Hospital Services, LLC
01.2006 - 01.2007
Central Region Project Manager
Universal Hospital Services, LLC
01.2004 - 01.2006
Bachelor of Science - Marketing
UNIVERSITY OF WISCONSIN-LA CROSSE
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