Patena (Penny) Wilkins
Rockingham,NC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Big E Tobacco and Vape
Rockingham, NC
10.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
Associate of Science - LPN
Richmond Community College
Hamlet, NC05-1994
Skills
- Operations Oversight
- Customer Relations
- Department Oversight
- Business Development
- Loss Prevention
- Records Management
- Store Organization
- Stock management
- Records Maintenance
- Transaction Processing
- Vendor Management
- Upselling and Cross Selling
- POS systems operations
- Store Opening and Closing
- Display Setup
Timeline
Assistant Store Manager
Big E Tobacco and Vape
10.2021 - Current
Associate of Science - LPN
Richmond Community College
Similar Profiles
Lilly SellersLilly Sellers
Cashier at Luray Discount Tobacco & VapeCashier at Luray Discount Tobacco & Vape
Madison SimsMadison Sims
Sales Manager at Tobacco Vape CenterSales Manager at Tobacco Vape Center
Patrick BennettPatrick Bennett
Security Officer at Sanford Vape & TobaccoSecurity Officer at Sanford Vape & Tobacco
CHANTEL PATTERSONCHANTEL PATTERSON
Notary Public at Self Employed ServicesNotary Public at Self Employed Services
Shamiah ThomasShamiah Thomas
EVS Housekeeper at First Health Moore Regional HospitalEVS Housekeeper at First Health Moore Regional Hospital