Pateriea Heath
Hephzibah,GA
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
East Central Regional Hospital
Augusta , GA
2020.03 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Family Dollar Store Manager
Family Dollar
Langley , SC
2019.10 - 2020.03
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
Customer Service Representative
Teleperformance
Augusta
2017.03 - 2019.10
- Answer incoming telephone calls, and respond to customers request regarding billing and service issue in a timely and accurate manner
- While maintaining acceptable statistical call center standards
- Process customers payments.
Health Service Technician
East Central Regional Hospital
Augusta
2015.12 - 2017.01
- Performed patient care duties, including vital sign measurements, wound care, and medication administration.
- Organized medical records and created new charts for incoming patients.
- Maintained a clean and organized work area in accordance with safety protocols.
- Transported patients between departments within the healthcare facility as needed.
- Kept watch on people with ongoing and serious health issues.
Customer Service Representative
urbn
2015.12 - 2016.01
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
sitel
2012.01 - 2015.01
Education
High School Diploma -
Lincoln County High School
Lincolnton, GA2009-05
Skills
- CPR
- First aid certified
- Produce Experience
- Meat Cutting
- Kitchen Experience
- Food Preparation
- Food Safety
- Cooking
- Assistant Manager Experience
- Retail Sales
- Indirect Patient Care
- Transporting patients
- Patient Lifting
- Compassionate communication
- Care plan implementation
- Patient Relations
- Medical terminology knowledge
- Direct Patient Care
- Infection control procedures
- Able to lift [Number] pounds
- Helping with medication
- Performing patient intakes
- Assisting with personal grooming
- Valid [State] driver's license
- Calm and level-headed under duress
- Documentation expert
- Understands medical procedures
- Light Housekeeping
Additional Information
High school graduate 2009
Certification
CNA CERTIFICATION
CPR/FIRST AID
Timeline
CNA
East Central Regional Hospital
2020.03 - Current
Family Dollar Store Manager
Family Dollar
2019.10 - 2020.03
Customer Service Representative
Teleperformance
2017.03 - 2019.10
Health Service Technician
East Central Regional Hospital
2015.12 - 2017.01
Customer Service Representative
urbn
2015.12 - 2016.01
Customer Service Representative
sitel
2012.01 - 2015.01
CNA CERTIFICATION
CPR/FIRST AID
High School Diploma -
Lincoln County High School
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