Pamela Hollis
Tyler
Summary
Dynamic counselor with over 20 years of experience in the behavioral health and correctional fields, committed to transforming the lives of individuals facing addiction and related challenges. Expertise in developing tailored treatment plans, fostering supportive environments, and facilitating effective communication between clients and staff. Proven ability to lead teams, manage operations, and ensure compliance while maintaining a focus on quality care and client progress. Passionate about empowering individuals on their journey to recovery through compassionate support and strategic interventions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
QIDP
Caregiver
10.2025 - Current
- Develop, implement, and monitor individual program plans
- Supervise training and day habilitation activities on behalf of the consumer
- Monitor datasheets to track progress, regression, and goal outcomes
- Ensure active treatment plans are integrated, coordinated, and consistently implemented
- Communicate with the Interdisciplinary Team (IDT) regarding all aspects of consumer care and changes in condition
- Coordinate IDT meetings and ensure all required documentation is completed and filed
Communication Officer
Smith County Juvenile Detention Services
06.2022 - 10.2025
- Receive and document calls from the public and law enforcement.
- Monitor the facility via video cameras and radio communication.
- Operate electronic door security systems to maintain facility control.
Lead Direct Care Staff Member
New Visions
06.2024 - 05.2025
- Trained and mentored new staff on best practices in direct care and behavior support
- Implemented behavior management strategies to improve client engagement and outcomes
- Monitored and documented client progress, adjusting care plans as needed
- Collaborated with multidisciplinary teams to develop and implement comprehensive care strategies
Assistant Unit Manager
Andrews Center Behavioral Healthcare System
03.2009 - 06.2022
- Resolved patient and family concerns quickly and professionally.
- Guided patients in medication adherence and self-care practices.
- Coordinated with IDD teams to create individualized recovery plans.
- Led group education and counseling sessions.
- Managed budgets and tracked expenditures efficiently.
Substance Abuse Counselor Intern
MTC
07.2005 - 01.2009
- Assessed clients and developed individualized treatment goals.
- Maintained accurate records and communicated progress to legal entities.
- Facilitated group and individual counseling sessions.
- Created aftercare plans and connected clients to community resources.
Education
Bachelor of Arts - Criminal Justice
UT Tyler
Tyler, TX05.2021
Associate of Arts -
Tyler Junior College
Tyler, TX01.2005
Skills
- Records Management
- Team building expertise
- Operations Management
- Quality Control
- Staff Scheduling
- Leadership
- Problem-solving
- Time Management
- Budgeting and finance
- Behavioral Management
- Staff Training
- Policy Implementation
Certification
- Crisis Intervention
- Psychotropic Medication for Children in Texas Foster Care
- Trauma and Trauma-Informed Care
- Runaway Prevention Training
Timeline
QIDP
Caregiver
10.2025 - Current
Lead Direct Care Staff Member
New Visions
06.2024 - 05.2025
Communication Officer
Smith County Juvenile Detention Services
06.2022 - 10.2025
Assistant Unit Manager
Andrews Center Behavioral Healthcare System
03.2009 - 06.2022
Substance Abuse Counselor Intern
MTC
07.2005 - 01.2009
Bachelor of Arts - Criminal Justice
UT Tyler
Associate of Arts -
Tyler Junior College