Pati Yeadon
Denver,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
EDM International, Inc
07.2024 - Current
- Onboard Field Inspection New Hires
- This includes pre-onboarding (e.g., candidate screening, etc.) and new hire (e.g., paperwork, and training
- Review Timesheets & Expense Reports for accuracy
- Did the Field Inspector charge their time to the correct project
- Develop and maintain a spreadsheet schedule of the structures that have been strung, set, jacked, and grounded by each Field Inspector and each assigned Project
- Data Entry for Procore program
- Review draft Cost Proposals
- Review the Billing Report for accuracy prior to invoicing
- Maintain the Field Inspector Vehicle spreadsheet and manage the Holman Fleet Management platform
- Maintain the PPE needed for the Field Inspectors
- This includes purchasing, storing, and inventorying
- Set appointments/Drive to destinations/Run errands
- Perform As-Needed Tasks, including but not limited to, scheduling, communication/coordination, drafting letters, creating spreadsheets, internet research, etc
Claims Coordinator
Xcel Energy
09.2022 - 07.2024
- Maintained accurate records of all claim activities through organized filing systems utilizing both electronic databases and hard-copy files
- Identified opportunities for process improvements that would help reduce costs associated with managing claims operations
- Monitored progress on open claims regularly; followed up with appropriate parties if necessary
- Utilized software programs such as Microsoft Office Suite to manage workflow processes related to assigned tasks
Regional Operations Coordinator
Xcel Energy
07.2017 - 09.2022
- Fulfilled administrative duties, including: completing and filing paperwork, directing and setting appointments
- AR/AP Data entry utilizing different programs
- Fleet Administration
- Service Scheduling
- Payroll Administration
- Time Keeper for 70 crew
- Mileage data entry
- Microsoft Applications
- Direct card Management system
- Sail Point Cloud Base program
- SAP Systems Applications and Products
Customer Service
Citi Bank
10.2014 - 03.2016
- Customer service with Credit Cards, Billing disputes, AWS systems, Helping customers with needs regarding their credit cards
- Customer Billing Accounts
- Closing Customers Credit Cards
- Fraud Charges
- Balance inquiry/Fraud Charges
Receptionist
Dakota Steel and Trim, Inc
03.2013 - 10.2015
- Solely responsible for 5 incoming lines and providing administrative support for two customer service representatives, Controller, Operations Manager, Business Manager and Executive Assistant to the CEO
- Customer Billing
- Taking new orders, Account set up
- Credit Management
- Part Number, Costing and other updates as required in Quick Books (over 2,500 part numbers)
Will Call Manager
Dakota Steel and Trim, Inc
03.2013 - 10.2015
- Will call manager responsible for all walk-in order pick ups and customer service coordination
- All responsibilities of receptionist and executive assistant
- Customer Billing
- Accounts Receivable
- New Account Credit Applications
- Front Counter Sales & Service
- Shipping and Receiving
Office Manager
Berean Academy
04.2004 - 02.2006
- Office Manager for school administrator
- School registration, AR/AP
- Food Service coordinator
- Teachers assistant
- First line customer billing and account management
- Parent/Student orientation training
- Dispute resolutions with children, teachers and parents
Receptionist & Customer Service
Canyon State Wireless
05.1998 - 04.2003
- Responsible for taking call and coordinating sales and service calls for business and government communications equipment support
- These customers included over 60 Police and Fire departments, customers from the local Army base and the many contractors in over four counties in southeastern Arizona
- Customer service billing
- Updating customer equipment maintenance records
- Escalating service calls requiring priority responses
- Completing warranty service transactions (shipping, tracking, customer resolutions)
- Selling and shipping Motorola 2 way radios
Outside Sales Business and Government
Sierra Vista Sprint
03.1998 - 05.2000
- Started the Sprint Cellular business to business sector for Canyon State Wireless
- Targeted and gained business and government customers to include City, County, FBI, DEA Fire, Police and other government accounts
- Customer billing, training customers and sales team on understanding the billing, charges, policies of the customers bill, always learning new ways to resolve customer issues and selling new services to the surrounding area as Sprint was new to the Cellular Market
Executive Assistant
Air Force Command Office
03.1987 - 04.1990
- Receptionist, Office Assistant, filing, answering phone, making flight arrangements for the base commander
- Assisting with visitors on the base, working on the DOT Matrix computer
- Assisting with Base Preparedness for War activities
Cashier, Hostess, Customer Service
Misawa Air Force NCO
08.1986 - 03.1988
Manager
Paradise Bakery & Cafe
01.1983 - 03.1986
- Counter Sales, Promoted to Trainer and Closing Manager, customer service, cashier, cooking
Education
GED -
Lansing Community College
Lansing, MINo Degree - Business Accounting
Lansing Community College
Lansing, MISkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
Timeline
Administrative Assistant
EDM International, Inc
07.2024 - Current
Claims Coordinator
Xcel Energy
09.2022 - 07.2024
Regional Operations Coordinator
Xcel Energy
07.2017 - 09.2022
Customer Service
Citi Bank
10.2014 - 03.2016
Receptionist
Dakota Steel and Trim, Inc
03.2013 - 10.2015
Will Call Manager
Dakota Steel and Trim, Inc
03.2013 - 10.2015
Office Manager
Berean Academy
04.2004 - 02.2006
Receptionist & Customer Service
Canyon State Wireless
05.1998 - 04.2003
Outside Sales Business and Government
Sierra Vista Sprint
03.1998 - 05.2000
Executive Assistant
Air Force Command Office
03.1987 - 04.1990
Cashier, Hostess, Customer Service
Misawa Air Force NCO
08.1986 - 03.1988
Manager
Paradise Bakery & Cafe
01.1983 - 03.1986
GED -
Lansing Community College
No Degree - Business Accounting
Lansing Community College
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