Patiance Sims
Columbus,OH
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Berwick Glass And Mirror
03.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Served as liaison between clients or contractors/vendors by coordinating appointments or meetings that supported project completion timelines effectively.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
Home Health Aid
Med1Care
10.2018 - 12.2020
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
Warehouse Worker
Pier 1 Imports Distribution Center
03.2018 - 09.2019
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 80 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Front Desk Receptionist
Comfort Inn & Suites
02.2017 - 08.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
Education
High School Diploma -
Electronical Classroom of Tomorrow
Columbus, OH06.2017
Skills
- Scheduling and calendar management
- Appointment Setting
- File Maintenance
- Billing and Invoicing
- Meeting Coordination
- Hospitality services
- Listening Skills
- Cash Handling
- Problem-solving skills
- Basic accounting
- Materials Distribution
- Sage 50 US
Timeline
Front Office Assistant
Berwick Glass And Mirror
03.2021 - Current
Home Health Aid
Med1Care
10.2018 - 12.2020
Warehouse Worker
Pier 1 Imports Distribution Center
03.2018 - 09.2019
Front Desk Receptionist
Comfort Inn & Suites
02.2017 - 08.2018
High School Diploma -
Electronical Classroom of Tomorrow
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