Patick S. Brindley
New Gloucester,USA
Summary
Motivated individual with a focus on effective training, supervision, and management in DSER. Strong interpersonal skills, combined with a proactive attitude, enable quick adaptation to new challenges. Proven track record in customer service, multitasking, and problem-solving, aimed at enhancing team performance, and achieving positive outcomes. Eager to support organizational goals in a dynamic team environment.
Overview
36
36
years of professional experience
Work History
Human Services Enforcement Agent
01.2016 - Current
- Responsible customer service for our clients, co-workers and the public, we may encounter during our duties.
- Accuracy in handling the financial activities we process for our client’s case or cases.
- Making regular notes on our client’s case for our fellow agents to understand the activities/actions that have been completed
- Utilizing the Performance Analytics System daily by running reports with other actions that can be completed on the case
- Court prep for soon to be new clients that are in the court process, clients that have utilized TANF benefits or clients that have asked for the department’s involvement in establishing paternity, genetic testing or child support worksheets
- Have been the hard-court enforcement agent
- Have been an active mentor/trainer for the Lewiston office for the past 5 years, while helping keep a positive attitude in the office
- Have helped the office when extra help is needed for office coverage, going to court or in-house disclosure
- Follow the federal and state guidelines for child support enforcement
Northeast Regional Auditor, Loss Prevention Trainer
01.2003 - 01.2016
- Traveled from Maine to New York doing the corporate audit, training new managers or promoting new programs to the staff of my territory of 5 districts with a total of 85 stores
- Had a working relationship with the regional, district staff and the store managers when delivering the audit results with actions on how to help improve performance of the stores
- Worked closely with district staff on high shrink stores to improve training techniques and to promote corporate programs for the staff to use
- Worked closely with the Accelerated Coordinator Development Program to train team leads that were ready for a management position within the company
- Covered human resource/ store performance issues for our store managers meeting to help with improvement within our region
Human Resource/ Operational Manger
The Sports Authority
01.1997 - 01.2003
- Responsible for the hiring, training development of new hires with daily operations of the store
- Promoted company programs that the employees became eligible for thought out their training development
- Kept the controllable expenses within the company guidelines while controlling the store payroll
- Selected within the district to help with hiring in the high-volume stores when they needed support
- Responsible for the prep and inventory of a 13-million-dollar store
- Managed a staff of up to 75 employees
- Current with A.T.F. laws on the sale of firearms
Assistant Manager
Olympia Sports
01.1990 - 01.1997
- Promoted several times within the company for different manager positions
- Hiring new associates, development of the new hires training and counseling/termination if needed
- Responsible for the daily opening/closing of the store and daily deposits
- Responsible for the inventory counts of the stores I covered
- Worked in Boston for the World Cup in 1994 and worked with the partnership with Adidas for the Boston Marathon for 4 years
- Inventory prep of a warehouse that processed 25 million dollars of merchandise.
Education
Business Management and Accounting
Butler Community College
Butler, PAKeystone Jr./ Sr. High School
Knox, PASkills
- 20 years in supervisor, management positions in retail at the store, district, and regional level
- Completed the following training in DSER programs
- -Core: a culture of respect and empathy
- Ethical decision making
- - De-escalation techniques
- - Stress management
- - Active Threat Training
- - Narcan training
- -Run Hide Fight training
- - FTI training
- Security training for the use of state computers
- Completed preparing for promotion class with the state
- Completed the following training for TJX Loss Prevention
- Successfully completed the Marmaxx Bridge to Management class in 2006
- Completed the DISC program for Marmaxx management
- Developed the Accelerated Coordinator Development Program
- Completed the Wicklander-Zulawski Course #1 and #2 on interrogation techniques
- Operational support
- Interpersonal skills
- Multitasking
- Decision making
- Calm in crisis situations
- Time management abilities
- Problem-solving aptitude
- Problem-solving abilities
- Professional demeanor
- Inductive reasoning
- Case management
- Court preparation
- Financial processing
- Regulatory compliance
References
- Parker, Ferland, (207) 624-8614, 76 Northern Ave., Gardiner, ME, 04345
- Robert Samson, (207) 795-4309, 200 Main St. Lewiston, ME 04240
- Jaime, Michaud, (207) 720-0663, 19 Trout Run Rd., New Gloucester, ME, 04260
Hobbies and Interests
Coaching soccer/softball for my kid’s teams, Playing golf, bicycling and outdoor cooking with my family, Volunteer within my community
Timeline
Human Services Enforcement Agent
01.2016 - Current
Northeast Regional Auditor, Loss Prevention Trainer
01.2003 - 01.2016
Human Resource/ Operational Manger
The Sports Authority
01.1997 - 01.2003
Assistant Manager
Olympia Sports
01.1990 - 01.1997
Business Management and Accounting
Butler Community College
Keystone Jr./ Sr. High School