Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patience Baker

Oklahoma City,OK

Summary


Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Store Manager

Journeys Kidz
11.2024 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Completed point of sale opening and closing procedures.

Assistant Store Manager

Journeys Kidz
05.2024 - 10.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Sales Lead Keyholder

Journeys Kidz
05.2023 - 05.2024
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Coached fellow employees on sales techniques to further optimize sales transactions.
  • Increased sales volume by converting "Lookers into Buyers".

Sales Associate

Journeys
11.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Youth Swim Instructor

YMCA Of Greater Oklahoma City
06.2022 - 03.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.

Childcare Assistant

YMCA Child Development Center
08.2022 - 11.2022
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Read and told stories to promote and support overall language development.

Assistant Theater Director

KidsAlive
05.2021 - 08.2021
  • Supported directors in maintaining a positive working atmosphere by addressing conflicts within casts or crews promptly and diplomatically.
  • Worked with students with disabilities and taught them social skills through the principles of theatre.
  • Fostered strong connections between theory and practice by integrating real-life examples from the world of theatre into daily lessons.
  • Developed students'' critical thinking skills by incorporating diverse perspectives and challenging assumptions in lesson plans.
  • Coordinated successful productions and performances showcasing student talent while demonstrating knowledge of technical aspects such as lighting, sound design, costume creation, set design, and stage management.

Crew Member

Braum's Ice Cream & Burger Restaurant
06.2020 - 04.2021
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.

Peer Educator

Oklahoma City Health Department
02.2019 - 11.2020
  • Hosted workshops with healthcare providers in which they were taught methods on how to connect with their teen patients more effectively.
  • Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
  • Increased retention rates among peers through consistent follow-up and personalized support.
  • Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
  • Adapted teaching methods according to individual learning styles, ensuring each participant fully understood the content being covered during sessions.
  • Assisted in the recruitment, selection, and training of new Peer Educators, ensuring they were well-equipped to fulfill their roles successfully.

Education

Associate of Arts - Sociology

Oklahoma City Community College
Oklahoma City, OK
05-2027

High School Diploma -

Classen School of Advanced Studies
Oklahoma City, OK
05-2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Inventory management
  • Store merchandising
  • Active listener
  • Friendly
  • CPR training
  • Conflict resolution
  • Time management
  • Strong computer skills

Timeline

Store Manager

Journeys Kidz
11.2024 - 04.2025

Assistant Store Manager

Journeys Kidz
05.2024 - 10.2024

Sales Lead Keyholder

Journeys Kidz
05.2023 - 05.2024

Childcare Assistant

YMCA Child Development Center
08.2022 - 11.2022

Youth Swim Instructor

YMCA Of Greater Oklahoma City
06.2022 - 03.2023

Sales Associate

Journeys
11.2021 - 05.2023

Assistant Theater Director

KidsAlive
05.2021 - 08.2021

Crew Member

Braum's Ice Cream & Burger Restaurant
06.2020 - 04.2021

Peer Educator

Oklahoma City Health Department
02.2019 - 11.2020

Associate of Arts - Sociology

Oklahoma City Community College

High School Diploma -

Classen School of Advanced Studies

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Patience Baker