Patience Bestman
Newton,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ministry Of Gender, Children And Social Protection
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by sch.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Nurse Aide
Redemption Hospital
- Obtains and record vital signs (Temperature, Heart Rate, Blood Pressure ,Respiration Rate) as well as frequency of elimination patterns, Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing, commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care, Makes beds for patients, assists in the mobilization and transfer of the patients, Ensures the comfort, safety and over-all hygiene of the patient, Ensures the cleanliness in the area.
Office Manager
Gower Peace Foundation Africa
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Nursing Assistant
Consulate of Wlliamsburg
2017.06
- Obtains and records vital signs (Temperature, Heart Rate, Blood Pressure, Respiratory Rate) as well as the frequency of elimination patterns, Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing, commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care, Makes beds for patients, assists in the mobilization and transfer of the patients, Ensures the comfort, safety and over-all hygiene of the patient, Ensures the cleanliness in the area
Shipping and Receiving Coordinator
Graphic Packaging International
2021.03 - Current
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Communicated with customers service representatives to resolve damaged shipments and item shortages.
- Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Assisted in the development of departmental policies and procedures to ensure consistent performance standards across the team.
- Coordinated with transportation companies to schedule timely Pickups and deliveries, minimizing warehouse congestion and maximizing storage efficiency.
- Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
- Managed daily shipment scheduling with carriers, creating load plan, optimizing transportation costs and delivery times for customers.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Ensured compliance with all relevant regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
- Utilized advanced tracking software to monitor shipment progress from origin to destination accurately, keeping customers informed throughout the process.
- Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Reviewed paperwork to determine priorities and set schedules.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Monitored progress of tasks to provide feedback for improvement.
- Handled day-to-day shipping and receiving processes.
Production Leader
TPI Composites Inc
2019.02 - 2021.02
- Monitored workers on site during production activities for safety procedures compliance.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Inspected products to maintain quality and efficiency.
- Increased production efficiency by implementing lean manufacturing techniques and streamlining processes.
- Reduced production downtime through effective scheduling, maintenance planning, and resource allocation.
- Managed daily operations to ensure timely delivery of products while maintaining strict quality standards.
Teacher's Aide
First Baptist Child Development and Academy
2017.06 - 2018.07
- Assisted teachers with supervision and care of group of 30 children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Completed daily reports on attendance and disciplinary performance.
- Graded assignments and reported individual progress to teacher.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Studied and implemented latest information on specific subjects and learning strategies.
Education
No Degree - Nurse Asst.
Professional Technical Learning Center
Newport News, VACPR/AED/First Aid, Adult, Child, and Infant -
American Heart Association
WPL Brumskine United Methodist High School -
Republic of Liberia, West AfricaAssociate of Science - Nursing
Des Moines Area Community College
Ankeny, IA09.2024
Bachelor of Public Administration - Business Administration And Management
United Methodist University, College of Business Administration And Management
Republic of Liberia, West Africa12.2015
Skills
- Patient and environmental safety
- Proficient in basic skills of patient care
- Vital signs and patient observation
- Knowledgeable in medical terminology
- HIPAA and patient privacy
- Excellent communication skills
- Strong organizational skills
- Scheduling
- Clerical Support
- Records Management
- Coordination
- Recordkeeping
- Customer Relations
- Supervising Staff
- Spreadsheets
- Willing to learn new skills
Certification
- ARC CPR/AED, 05/01/19
- ARC First Aide, 05/01/19
References
Provided Upon Request
Timeline
Shipping and Receiving Coordinator
Graphic Packaging International
2021.03 - Current
Production Leader
TPI Composites Inc
2019.02 - 2021.02
Nursing Assistant
Consulate of Wlliamsburg
2017.06
Teacher's Aide
First Baptist Child Development and Academy
2017.06 - 2018.07
No Degree - Nurse Asst.
Professional Technical Learning Center
CPR/AED/First Aid, Adult, Child, and Infant -
American Heart Association
WPL Brumskine United Methodist High School -
Associate of Science - Nursing
Des Moines Area Community College
Bachelor of Public Administration - Business Administration And Management
United Methodist University, College of Business Administration And Management
- ARC CPR/AED, 05/01/19
- ARC First Aide, 05/01/19
Administrative Assistant
Ministry Of Gender, Children And Social Protection
Nurse Aide
Redemption Hospital
Office Manager
Gower Peace Foundation Africa
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