Summary
Work History
Education
Skills
Timeline
Generic

Patience Bond

Hampton,Virginia

Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Personable and dedicated Customer Service Representative with extensive experience in retail and call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detail-oriented Customer Service Agent with over 2 years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Buyer

Hampton University
05.2023 - Current
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Collaborated with sales team to identify and fulfill customer needs.

Call Center Agent

Fanueil
Oct2020 - 08.2022
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.

Cash

Target
Jan2018 - 11.2021
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed refunds for worn, damaged and broken merchandise.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Cashier

Wendys Fast Food
Sep2016 - Nov2017
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Offered support to other stations in high-volume shifts.
  • Identified machine malfunctions, leading to cost-saving repairs.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Education

High School Diploma -

Phoebus High School
Hampton, VA
06.2020

Skills

  • Quality Assurance Optimization
  • Call Center Operations
  • System Documentation
  • Customer Communications
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Data Entry
  • Customer Retention Strategies
  • Needs Assessment
  • Payment Processing
  • Customer Service
  • Efficient and Detail-Oriented
  • Professional Telephone Voice
  • Training Experience
  • Data Gathering
  • Analytical Abilities
  • Account Updating
  • Order and Refund Processing
  • Transaction Processing
  • De-escalation Techniques
  • Verbal and Written Communication
  • Relationship Building
  • Sales Experience
  • Database Maintenance
  • Recordkeeping Ability

Timeline

Buyer

Hampton University
05.2023 - Current

Call Center Agent

Fanueil
Oct2020 - 08.2022

Cash

Target
Jan2018 - 11.2021

Cashier

Wendys Fast Food
Sep2016 - Nov2017

High School Diploma -

Phoebus High School
Patience Bond