Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patience Fly

Parkersburg ,WV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist II

Community Bank
05.2023 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained and balanced the vault, ATM and coin machine daily
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Paying close attention to detail.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Prepared all outgoing cash to be shipped to federal reserve as well as receiving incoming orders for all 4 locations.
  • Investigated and resolved accounting, service and delivery concerns.

Certified Senior Sales Associate

7-Eleven
04.2019 - 04.2023
  • Boosted sales performance by developing strong customer relationships and providing exceptional service.
  • Increased revenue through effective upselling and cross-selling techniques.
  • Enhanced store reputation with excellent product knowledge and a professional demeanor.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Demonstrated adaptability by successfully selling various product lines within different industries.
  • Mentored new Sales Associates, sharing proven strategies for success in the role.
  • Exceeded corporate quotas for monthly policy sales.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Achieved top seller status for multiple high-ticket items through expert product demonstrations and persuasive selling methods.
  • Maximized revenue opportunities by identifying untapped markets or customer segments within assigned territory.
  • Implemented loyalty programs that increased repeat business from existing clientele while attracting new customers as well.
  • Maintained detailed records of customer interactions, purchases, and preferences, enabling more accurate future sales predictions.
  • Supported store operations by ensuring compliance with company policies, maintaining visual merchandising standards, and assisting with inventory control procedures.
  • Consistently surpassed monthly sales quotas by identifying upselling opportunities and actively pursuing them to close deals.
  • Conducted thorough competitor analysis, leading to better positioning of products and pricing strategies.
  • Contributed to a positive work environment by actively participating in team meetings and sharing constructive feedback with peers.
  • Proactively addressed potential obstacles by analyzing trends in consumer behavior and adapting sales approach accordingly.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Organized successful in-store events that attracted potential customers, increasing foot traffic and brand awareness.

Crew Trainer

McDonald’s
03.2014 - 04.2019
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Built and maintained professional relationships with vendors and suppliers.

Education

Bachelor Of Business Administration - Business Administration

West Virginia University At Parkersburg
Parkersburg, WV

Skills

  • Account Management
  • Report Generation
  • Customer Relationship Management
  • Telephone Etiquette
  • Excellent Written and Oral Communication
  • Customer Relations
  • Product Knowledge
  • Technical Proficiency
  • Active Listening
  • Adaptability
  • Time Management
  • Sales Techniques
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Paperwork Processing
  • Data Entry
  • Information Security
  • Money Handling Abilities
  • POS Systems Expert
  • Office Equipment Proficiency
  • Strategic Sales Knowledge
  • Product Promotion

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Specialist II

Community Bank
05.2023 - Current

Certified Senior Sales Associate

7-Eleven
04.2019 - 04.2023

Crew Trainer

McDonald’s
03.2014 - 04.2019

Bachelor Of Business Administration - Business Administration

West Virginia University At Parkersburg

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Patience Fly