Patience Grady
Las Vegas,NV
Summary
Results-driven administrative and sales professional with a strong background in leadership, strategic planning, and problem-solving. Proven ability to support senior management, coordinate resources effectively, and drive team success. Highly organized with a proactive and adaptable approach to achieving business objectives. Adept at data entry, customer service, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Inbound Call Specialist/Inbound Sales Specialist
Hilton Grand Vacations
Las Vegas, NV
08.2024 - Current
- Developed strong product knowledge to confidently assist customers in making informed purchasing decisions.
- Utilized CRM software for effective lead management, ensuring timely follow-up with prospective customers.
- Built rapport with potential clients through active listening and personalized recommendations.
- Increased sales revenue by consistently meeting and exceeding performance targets weekly and monthly.
- Utilized active listening to tailor to guests needs while upselling and building value based on personal needs.
Data Entry Administrator
Ready Care Industries
Aurora, CO
10.2022 - 05.2024
- Processed 200-400 orders daily for the company in a timely manner.
- Ensured data accuracy by meticulously verifying and correcting information during entry.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Obtained and retained expansive product knowledge to assist sales representatives in retaining clients.
- Answered and directed calls to maintain smooth operation between departments.
- Traveled to trade shows to represent the company in a professional manner while creating new relationships.
Sales Manager/Assistant Store Manager
American Eagle
Aurora, CO
03.2018 - 10.2022
- Promoted to Assistant Store Manager in May 2018 due to strong performance and leadership.
- Addressed and solved customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed and provided comprehensive product knowledge to address clients needs.
- Assisted in hiring and training new employees while fostering a highly productive yet fostering environment.
- Played a key role in the setup and merchandising of sister store to ensure long-term success.
Skills
- Technical & Administrative
- Data Entry & Typing
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Docs & Google Sheets
- QuickBooks & Accounting Software
- Leadership & Management
- Staff Training & Supervision
- Sales Monitoring & Strategic Planning
- Cash Handling & Payroll Management
- Organizational & Problem-Solving Skills
- Customer Service & Communication
- Client Relations & Hospitality Industry Knowledge
- Front Desk & Hotel Experience
- Excellent Verbal & Written Communication
- Conflict Resolution & Team Coordination
Timeline
Inbound Call Specialist/Inbound Sales Specialist
Hilton Grand Vacations
08.2024 - Current
Data Entry Administrator
Ready Care Industries
10.2022 - 05.2024
Sales Manager/Assistant Store Manager
American Eagle
03.2018 - 10.2022