Patience Jackson
Bossier City,LA
Summary
Quality-driven professional focused on keeping business agile and efficient in changing market conditions. Offering years of vast experience hiring and training staff, optimizing workflows, and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Coordinator
FED EX GROUND
01.2020 - Current
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines
- Managed daily functions of deskside support, including defining and implementing processes
- Planned delivery routing, team workflows and promotional initiatives
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Implemented security policies and procedures to protect company assets from theft, loss, or damage.
Pharmacy Technician
WALGREENS
01.2015 - 01.2019
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Assisted in the development of new compounding techniques, resulting in innovative treatment options.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
Manager
WALGREENS
01.2013 - 01.2015
- Responsible for overall restaurant operational execution, controllable profit plan achievement, guest count growth, and sales building activities for $2.2-million dollar/year restaurant
- Hired, trained, coached, and developed 30 member staff, on safety, and customer service
- Supervises production activities on to ensure manufactured products meet or exceed all established quality requirements timelines and cost standards, including product integrity and production order documentation
- Increased overall sales by 31% through creation of aggressive local marketing campaigns and cross-sales training
- Reduced prime costs by 8% through more efficient scheduling, and increased sales.
Education
ASSOCIATE OF ARTS -
South Arkansas Community College
El Dorado, AR08.2012
Skills
- Quality assurance and control
- Cost-reduction strategies
- Microsoft Office Suite
- Project Management
- Customer Relations
- Data Evaluation
- Report Generation
- Critical Thinking
- Research and Analysis
- Documentation
- Database Management
- Analytical
- Logistics Coordination
- Organizational Skills
- Time Management
- Attention to Detail
- Adaptability
- Problem Solving
- Inventory Control
- Customer Service
- Sterile Compounding
- Labeling and Packaging
- Medication preparation
- Hazardous drug handling
- Non-sterile compounding
- Compound documentation
- Prescription Filling
- Pharmacy and customer records management
- Medication Dispensing
- Insurance Verification
- Interpreting and Processing Medication Orders
- Drug Inventory Control
- Insurance Billing
Certification
Pharmacy Technician
Timeline
Operations Coordinator
FED EX GROUND
01.2020 - Current
Pharmacy Technician
WALGREENS
01.2015 - 01.2019
Manager
WALGREENS
01.2013 - 01.2015
ASSOCIATE OF ARTS -
South Arkansas Community College
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