PATIENCE JULIET ANYANWU

Educated clients on insurance policies and procedures.

• Collaborated with underwriters to negotiate favorable policy terms and conditions for clients.
• Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
• Engaged with prospective and existing clients to identify insurance needs and recommend appropriate coverage solutions, including auto, home, and renters policies.
• Provided ongoing customer service, answering policy-related inquiries, facilitating claims processing, and ensuring client satisfaction throughout the policy lifecycle.
• Collaborated with underwriters to determine appropriate risk levels and coverage terms, ensuring competitive pricing for clients.
• Participated in local networking events and industry conferences to expand client base and enhance product knowledge. Ensured compliance with state and federal regulations, as well as company policies, while maintaining accurate records of client interactions and sales activities.
• Conducted thorough needs assessments and risk analyses to advise clients on optimal coverage and premium options.
• Achieved and consistently exceeded monthly and annual sales targets by effectively managing a portfolio of both individual and business clients.
• Developed and implemented comprehensive sales strategies to drive client acquisition and retention, resulting in a 20% increase in policyholders within assigned territory.
• Coordinated cross-selling initiatives between departments to maximize revenue from existing clients while maintaining high levels of satisfaction.
• Enhanced team performance by sharing industry knowledge and best practices with colleagues during training sessions and meetings.
• Calculated premiums and established payment methods for sales.
• Finalized sales and collected necessary deposits
• Key achievements included being recognized as a top performer, ranking in the top 10% of sales producers at NJM in 2022 and 2023.
• Successfully upsold additional coverage and add-ons, increasing average revenue per client by up to 15%.

• Conducted comprehensive evaluations of grant applications from small businesses to ensure eligibility and compliance with NJEDA guidelines and federal/state regulations.
• Ensured prompt processing of incoming applications by reviewing submissions for completeness and compliance with guidelines.
• Maintained accurate records of all grant applications, awards, reports, and correspondence in an organized filing system.
• Managed a diverse portfolio of grants, ensuring compliance with guidelines and regulations at all stages of the granting process.
• Conducted financial verification, through examination of financial documentation to confirm the accuracy of budget projections, and the appropriate allocation of grant funds. Prepare financial summaries and maintain records for audits.
• Oversaw grant-funded over 500 small business projects to ensure adherence to contractual terms. Conduct site visits and progress evaluations to assess compliance and project success.
• Acted as a primary liaison for small business grant applicants, offering guidance on application procedures, eligibility criteria, and reporting obligations.
• Analyzed grant data to track the impact and outcomes of funded projects. Prepare detailed reports and presentations for senior management and stakeholders.
• Worked closely with colleagues and cross-functional teams to improve grant management processes and support the success of small businesses.

• Conducted routine inspections of thousands of products per production shift, to identify defects and ensure compliance with quality standards.
• Performed internal audits to verify adherence to GMP and ISO standards.
• Evaluated product samples to ensure they meet quality specifications and customer requirements.
• Maintained accurate records of inspection results, audit findings, and corrective actions.
• Assisted in root cause analysis and corrective action investigations to address quality issues.
• Worked closely with production, engineering, and other departments to ensure quality standards are met.
• Participated in continuous improvement initiatives to enhance product quality and manufacturing processes.
• Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
• Performed thorough inspections of incoming materials and outgoing products.
• Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
• Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
• Inspected finished products for overall quality and adherence to client's specifications, for clients like L'Oréal beauty collection's product wares, glass pipettes, syringes plus wide varieties of clinical and pharmaceutical wares.

Led compliance and transaction processing functions, ensuring adherence to company policies and regulatory requirements set by the Central Bank of Nigeria (CBN) for mobile money operations.

• Managed verification and approval process for account opening documents, ensuring both internal policies and CBN guidelines are met.
• Supervised transaction processing, including secure code authorization, agent and aggregator account creation, mobile wallet funding requests, and reporting.
• Collaborated with cross-functional teams (compliance, business, technology, internal audit) to ensure smooth, error-free transactions and to address any operational challenges.
• Updated and maintained internal procedures for mobile money products to reflect changes in external regulations and company policies.
• Trained and ensured that team members were kept up-to-date with relevant regulations and procedures, driving compliance culture.

• Managed business development activities and strategy implementation for mobile money agents, including securing new business through sales calls and referrals
• Developed and maintained accurate performance records of agents' activities to track progress and identify areas for improvement
• Handled agent and aggregator requests, ensuring prompt resolution and fostering strong business relationships
• Was brand ambassador for mobile payment platform, PocketMoni, to promote usage and increase adoption
• Conducted market research and executed strategic projects to improve market penetration and operational effectiveness
• Maintained open lines of communication with stakeholders at all levels, fostering culture of transparency and accountability.
• Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
• Championed corporate social responsibility initiatives that aligned with company values and positively impacted various communities, especially underbanked.
• Conducted thorough market research to identify emerging trends and inform business development efforts.
• Developed customized solutions in response to unique client needs, fostering long-term partnerships.
• Collaborated closely with product development teams to ensure alignment between client requirements and offerings.
• Coordinated regular meetings with clients to review performance metrics and discuss areas for improvement.
• Boosted customer satisfaction through timely resolution of issues and proactive communication.

• Led teams to sell ETranzact's mobile money services, meeting and exceeding sales targets through effective communication and customer-centric solutions
• Conducted surveys and gathered feedback to improve product offerings and customer satisfaction
• Supervised field teams, ensuring effective time management and tracking performance through daily activity reports.
• Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
• Managed portfolio of key accounts, ensuring consistent revenue generation and account retention.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Managed over 50 incoming calls, emails on a daily bases.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Informed customers of promotions to increase sales productivity and volume.
• Developed referral programs that significantly expanded client base.

• Developed students'' critical thinking skills by incorporating hands-on activities and real-world problem-solving exercises.
• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Worked closely with support staff, coordinating efforts to address the unique needs of students receiving special education services or interventions.
• Managed student assessments, graded assignments, and provided individualized support to enhance academic achievement
• Actively monitored and supported students' behavioral, social, and physical development
• Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts.
• Participated in ongoing professional development, staying current with best practices in education and bringing fresh ideas to the classroom.
• Organized extracurricular activities such as clubs or tutoring sessions, extending opportunities for student growth beyond the school day.
• Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
• Increased parent involvement through regular communication and informative meetings, strengthening the home-school connection.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.

• Assisted students with learning disabilities, helping them achieve academic goals in subjects such as reading, mathematics, and phonics
• Worked closely with the classroom teacher to implement individualized education plans (IEPs) and track student progress
• Contributed to the planning and execution of extracurricular activities that enriched students'' educational experiences outside the classroom setting.
• Complied with policies regarding mandatory reporting, confidentiality, and data protection.
• Stayed up-to-date on most recent curricula and teaching strategies.
• Utilized various instructional approaches to accommodate different learning styles, promoting student engagement.

• Provided administrative support to the Head of School, including scheduling, clerical duties, and handling financial transactions
• Managed attendance records and daily communication with parents regarding their children's activities.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Proofread and edited daily correspondence to ensure clarity and professionalism
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.