Patience Kremer
Springhill
Summary
Hello my Name is Patience and I am looking for a change in my career. The Dr. I work for currently is retiring at the end of this month.
I am Highly skilled and an enthusiastic professional with more than 9 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Versatile and personable demeanor demonstrated in customer service patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
9
9
years of professional experience
Work History
Medical Office Administrator
Genesis Weight Loss and Wellness Center Dr. E. Guerre
04.2017 - Current
- Assisted with patient scheduling and appointment confirmations to enhance office efficiency.
- Managed medical records using electronic health record (EHR) systems for accurate documentation.
- Supported front desk operations by greeting patients and handling inquiries professionally.
- Coordinated insurance verification processes to ensure timely patient care and billing accuracy.
- Organized and maintained office supplies, contributing to a streamlined work environment.
- Implemented filing procedures for patient information to improve data retrieval efficiency.
- Contributed to team meetings by sharing insights on workflow improvements and patient service enhancements.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Developed familiarity with healthcare regulations and compliance standards to support office operations effectively.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Pulled charts and prepared for nurse and doctor assessment.
- Managed appointments, registrations and patient relations in busy [Type] office.
Education
Certification - Medical Office Administrator
Concorde Career College
Tampa, FL06-2017
Skills
- Customer service
- Problem-solving
- Strong communication skills
- Teamwork orientation
- Adaptable to change
- Time management capabilities
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
Timeline
Medical Office Administrator
Genesis Weight Loss and Wellness Center Dr. E. Guerre
04.2017 - Current
Certification - Medical Office Administrator
Concorde Career College
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