Patience Lyon
Blackstock,SC
Summary
Motivated, energetic, and resourceful individual striving for continuous improvement and outstanding results. Committed to excellence and service, approaches every task with an open mind and a welcoming approach, ensuring the best possible experience. Sets high goals and consistently aims to surpass expectations, delivering exceptional outcomes in any assignment entrusted.
Overview
5
5
years of professional experience
Work History
Server
Millstone Pizza And Taphouse
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Beauty Advisor
Ulta Beauty
09.2023 - 06.2024
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Crew Member
McDonald's
04.2022 - 08.2023
- Personalized guest experiences, going extra mile to satisfy customer needs
- Delivered timely service and performed sanitation tasks
- Kept wait times low through fast order taking and payment processing
- Assisted guests to select menu choices, review club cards and participate in add-on sales
- Worked closely with managers and fellow crew members to prepare orders
- Addressed customers with friendly greetings and conversations
- Maintained high cleanliness and adhered to health code standards
- Supported various counter stations based on demand
- Cross-trained in multiple positions to assist during busy periods
- Operated kitchen equipment in line with safety standards
- Cleaned, swept, and mopped food preparation and FOH areas
- Filled up stations with cutlery, sauces and napkins
Restaurant Hostess
Longhorn Steakhouse
02.2022 - 04.2022
- Used table management system to serve customers and coordinate guest movements
- Cleaned tables and arranged settings to comply with sanitation requirements
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Supervised dining area to assess seating availability, service quality, and occupancy.
- Offered flexible working hours to cover busy shifts during periods of high demand
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
Crew Member
Zaxby's
07.2021 - 02.2022
- Prepared hot, fresh food to meet brand standards
- Displayed proper image to customers and adhered to company dress code and uniform standards
- Filled up stations with cutlery, sauces and napkins
- Acquired cross-functional skills for both kitchen and FOH duties.
- Maintained high cleanliness and adhered to health code standards
- Cross-trained in multiple positions to assist during busy periods
- Personalized guest experiences, going extra mile to satisfy customer needs
- Prepared foods to menu standards, safety policies and company procedures
Crew Member
Bojangles
09.2020 - 07.2021
- Kept clean, organized and well-stocked checkout areas
- Informed customers of promotions and special offers to increase sales
- Addressed customer questions and complaints with professionalism
- Bagged, boxed or wrapped products for customers
- Balanced cash drawer at beginning and end of each shift
- Engaged customers in pleasant conversation while completing cash register transactions
- Trained new employees
- Issued refunds and credits to customers and documented reasons
- Redeemed coupons, loyalty points and benefits for purchased items
- Maintained and recorded proper food temperatures following established policy
- Cross-trained to fill in for absent team members and cover kitchen needs
- Followed established cooking techniques to prepare standard menu options
Education
Time4Learning
Blackstock, South Carolina04.2023
Skills
- Product Demonstrations
- Reservations Coordination
- Menu Memorization
- Dining room management
- Sales and Marketing
- Customer Engagement
- Customer Service
- Cash Handling
- Teamwork and Collaboration
- Organizational skills
Timeline
Server
Millstone Pizza And Taphouse
08.2024 - Current
Beauty Advisor
Ulta Beauty
09.2023 - 06.2024
Crew Member
McDonald's
04.2022 - 08.2023
Restaurant Hostess
Longhorn Steakhouse
02.2022 - 04.2022
Crew Member
Zaxby's
07.2021 - 02.2022
Crew Member
Bojangles
09.2020 - 07.2021
Time4Learning
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