Patience Marshall

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales.

Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems. Composed hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism.

• [Area of expertise] License - [Timeframe]