PATIENCE MAY
Columbia,SC
Summary
Experienced Remote Customer Service Representative with a strong track record of problem-solving and maintaining high customer satisfaction rates. Confident in my abilities and eager to contribute to your team.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate II
BlueCross BlueShield of South Carolina
08.2023 - Current
- Highly effective customer relations by responding accurately, timely and courteously to inbound/outbound telephone inquiries as well as email inquires.
- Ability to handle high stress situations
- Operate dual Computer systems effectively
- Microsoft Office skills
- Trained to assist Providers in Claims Questions as well as Eligibility
Member Specialist
Sam's Club
11.2022 - 08.2023
- Performing high-end customer service at registers and self- check-outs
- Scan receipts at exit door to assist in loss control
- Stock, restock items on floor as needed
- Assists at Membership desk for returns, or membership help
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier/Service Desk
Home Depot
07.2022 - 09.2022
- Cross Trained at Customer Service Desk
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manufacturing Associate
Tigerpoly
06.2021 - 06.2022
- Made sure that products were produced on time and are of good quality
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Assembled products to meet production requirements and daily established quotas.
Customer Service Representative
Optum
06.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- HIPAA Expert
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Cross-trained and provided backup support for organizational leadership.
Deposit Analyst
Chase Bank
01.2017 - 06.2019
- HIPAA trained and followed
- Worked on two computer screens using Microsoft office excel, word, and more
- Analyzed deposited checks looking to see if the check was fraud or not
Education
High School Diploma -
Hamilton High School
Hamilton, MISkills
- Multiple monitor setup
- Proficient in computer applications
- HIPAA compliance knowledge
- Client assistance
- Inbound/outbound phone calls
- response to email inquiries
- Microsoft Office
- Data entry
- Quality Assurance
- Data entry
- Medical billing
- Thorough claims reviews
Timeline
Customer Service Advocate II
BlueCross BlueShield of South Carolina
08.2023 - Current
Member Specialist
Sam's Club
11.2022 - 08.2023
Cashier/Service Desk
Home Depot
07.2022 - 09.2022
Manufacturing Associate
Tigerpoly
06.2021 - 06.2022
Customer Service Representative
Optum
06.2019 - 06.2021
Deposit Analyst
Chase Bank
01.2017 - 06.2019
High School Diploma -
Hamilton High School
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