PATIENCE NDLOVU
Davenport,FL
Summary
Goal orientated individual focused on completing daily assignments and contributing to team success. Always willing to take on challenges. Adapts quickly to new needs and policies. Always ready to deliver consistent and professional work for every assignment. Mastering the skill of task prioritization, time management and policy enforcement.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Guest Services
Gideon Toal Management
03.2017 - Current
- Coordinated, polished front desk operations, meeting the needs of 300 guests per day.
- Elevated team performance with successful training, empowerment, and motivation.
- Delivered exceptional guest relations by welcoming visitors warmly, and offering a fast, knowledgeable guest check-in experience.
- Training new team members and always striving to exceed performance expectations.
Housekeeping Supervisor
Loews Portofino Hotel
08.2014 - 01.2017
- Maintained efficiency by assigning all daily work tasks to employees.
- Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
- Trained housekeeping personnel in safety operations for equipment and cleaning supplies.
- Maintained strong team performance by orienting staff to department rules, policies, and procedures.
- Accommodated residents' needs and boosted revenue by offering various amenities and services.
- Managed accurate accounting, including preparing invoices and posting payments.
Front Desk Associate
Walt Disney World
09.2013 - 08.2014
- Oversaw more than 30 check-ins each day, managing expectations and offering tips to improve experience.
- Assisted guests with recommendations, setting up reservations, and coordinating with other departments to enhance guest experience.
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
Education
Associates Degree -
Valencia College
08.2022
National Certificate - Hospitality and Culinary
International Hotel School
Bulawayo04.2000
Certificate - Certifies Nurse Assistant
CNA Training Inc
Orlando, FL05-2025
Skills
- Problem Solving abilities
- Active listener
- Good at communicating
- Leadership
Certification
- Team Management, Havard Business Publishing, January 2005
- Leading and Motivating, Havard Business Publishing, January 2005
- Advanced Studies in Hospitality Certificate, International Hotel School, January 2005
- Leader Manager Success Program, International Hotel School, January 2005
- Management Development Program, International Hotel School, January 2005
- Customer Service Certificate, International Hotel School, January 2005
ACTIVITIES
Volunteer at Second Harvest Food Bank
Volunteer with RCCG church working with the homeless.
Languages
English
Full Professional
Tonga
Limited Working
Xhosa
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leavePersonal development programsCompany CultureFlexible work hoursTimeline
Guest Services
Gideon Toal Management
03.2017 - Current
Housekeeping Supervisor
Loews Portofino Hotel
08.2014 - 01.2017
Front Desk Associate
Walt Disney World
09.2013 - 08.2014
National Certificate - Hospitality and Culinary
International Hotel School
Associates Degree -
Valencia College
Certificate - Certifies Nurse Assistant
CNA Training Inc