Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patience Smith

Laurel,IN

Summary

Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Advocate II

First Financial Bank
04.2023 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Answered client calls and worked through concerns.
  • Assist with login, transfers, balances, etc.
  • Delivered friendly service and offered expert support in every interaction.

Quality Assurance Analyst

Honda Manufacturing of Indiana
01.2022 - 04.2023
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Education

High School Diploma -

Franklin County High School
Brookville, IN
06.2019

Skills

  • Financial product knowledge
  • Account Management
  • Customer Service
  • Patience
  • Active Listening
  • Customer Communication and Empathy

Accomplishments

    National Honor Society Member in Highschool

    Academic Hall of Fame in Highschool

    Promoted from Advocate I to Advocate II at FFB

Timeline

Advocate II

First Financial Bank
04.2023 - Current

Quality Assurance Analyst

Honda Manufacturing of Indiana
01.2022 - 04.2023

High School Diploma -

Franklin County High School

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Patience Smith