Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Patience Sullivan

Shelton,WA

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

3
3
years of professional experience

Work History

Sales Representative

DaBella
Bremerton, WA
02.2025 - Current
  • Engaged customers by providing product information and answering inquiries.
  • Assisted in managing sales presentations and product demonstrations for clients.
  • Collaborated with team members to develop effective sales strategies and promotions.
  • Built relationships with clients, fostering trust and encouraging repeat business.
  • Participated in training sessions to improve sales techniques and product knowledge.
  • Adapted quickly to changes in product offerings and market trends for effective selling.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Negotiated pricing contracts with customers to maximize profits.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated deals and handled complaints or objections.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Team Leader Manager

Northwest restaurants
Shelton, WA
12.2022 - 10.2024
  • Coordinated daily operations of restaurant staff and service activities.
  • Trained new team members on service standards and procedures.
  • Oversaw inventory management to ensure adequate supply levels.
  • Facilitated team meetings to discuss goals and address concerns.
  • Maintained cleanliness and organization of dining areas and kitchen spaces.
  • Enforced safety protocols to promote a safe working environment for staff.
  • Provided guidance, coaching, and feedback to team members.
  • Created and maintained a positive work environment for employees.
  • Assigned and monitored daily tasks for team members.
  • Ensured compliance with company policies and regulations.
  • Resolved conflicts between team members in a timely manner.
  • Implemented new processes and procedures as needed.
  • Developed strategies to increase productivity and efficiency of the team.
  • Analyzed data trends to identify opportunities for improvement.
  • Ensured that deadlines were met by setting realistic goals.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Oversaw daily workloads and workflow for smooth operations.
  • Coached team for success by using corrective action processes.

Barista

Bigfoot Java
Shelton, WA
05.2022 - 11.2022
  • Crafted high-quality coffee beverages according to customer preferences.
  • Maintained cleanliness of work area and equipment throughout shift.
  • Assisted customers with menu choices and special requests.
  • Operated espresso machines and blenders efficiently during busy hours.
  • Processed cash and credit transactions accurately at the register.
  • Restocked supplies and inventory to meet daily operational needs.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Education

High School Diploma -

Shelton High School
Shelton, WA
05-2022

Skills

  • Customer relationship management
  • Sales presentations
  • Negotiation techniques
  • Product knowledge
  • Team collaboration
  • Upselling strategies
  • Conflict resolution
  • Time management
  • Effective communication
  • Adaptability to change
  • Relationship selling
  • Closing techniques
  • Value-based selling
  • Retention strategies
  • Lead generation
  • Technical product knowledge
  • Inventory management
  • Performance evaluation
  • Customer focus
  • Workload management
  • Task delegation
  • Teamwork and collaboration
  • Problem-solving

Languages

Spanish
Limited

References

References available upon request.

Timeline

Sales Representative

DaBella
02.2025 - Current

Team Leader Manager

Northwest restaurants
12.2022 - 10.2024

Barista

Bigfoot Java
05.2022 - 11.2022

High School Diploma -

Shelton High School

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