Patience Willard
Daphne,AL
Summary
Dependable [Job Title] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Care-focused Phlebotomist bringing [Number]-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Certified Technical Phlebotomist
South Baldwin Regional Hospital
01.2024 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Certified Phlebotomy Technician
Lifesouth Blood Center
04.2023 - 09.2023
- Organized daily work based on collection priority.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Reviewed patient records for accuracy and completeness.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
Floating Client Specialist Teller
Hancock Whitney Bank
04.2022 - 10.2022
- Enhanced customer satisfaction by accurately processing transactions and addressing inquiries in a timely manner.
- Streamlined banking processes for increased efficiency while maintaining compliance with bank policies and regulations.
- Assisted branch managers in maintaining optimal cash levels, ensuring sufficient funds were available for daily operations.
- Maintained strict confidentiality of customer information, adhering to industry best practices for data security and privacy.
- Collaborated with other tellers to balance cash drawers at the end of each shift, ensuring accurate records and minimizing discrepancies.
- Conducted regular audits of cash vaults, identifying potential issues and rectifying discrepancies promptly.
- Strengthened relationships with customers by delivering friendly, personalized service during every interaction.
Real Estate Assistant
T&M Realty
01.2006 - 01.2022
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Owner Grace Marie Online Boutique
Myself
12.2019 - 12.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
No Degree - Business
University of South Alabama
Mobile, AL05.2001
High School Diploma -
Murphy High School
Mobile, AL05.1999
Skills
- Specimen Preparation
- Infection Control
- Venipuncture
- Patient confidentiality
- Paperwork Processing
- Data Entry
- Consultative Sales
- Report Generation
- Business growth and retention
- Incoming Call Management
- Account Management
- [Type] sales techniques
- Retail Accounting
- Retail analytics
- Retail Operations
Timeline
Certified Technical Phlebotomist
South Baldwin Regional Hospital
01.2024 - Current
Certified Phlebotomy Technician
Lifesouth Blood Center
04.2023 - 09.2023
Floating Client Specialist Teller
Hancock Whitney Bank
04.2022 - 10.2022
Owner Grace Marie Online Boutique
Myself
12.2019 - 12.2020
Real Estate Assistant
T&M Realty
01.2006 - 01.2022
No Degree - Business
University of South Alabama
High School Diploma -
Murphy High School
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