Overview
Work History
Education
Skills
Timeline
Generic

PATIENCE WILLARD

Daphne,AL

Overview

19
19
years of professional experience

Work History

Medical Assistant/Lead Phlebotomist

ANY LAB TEST NOW
Daphne, AL
04.2024 - Current
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Performed phlebotomy procedures on patients in a professional, safe and timely manner.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Phlebotomist

South Baldwin Regional Medical Center, Foley, AL
Foley, AL
01.2024 - 04.2024
  • Documented patient information into electronic medical records system.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained accurate records of collected specimens and test results.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Processed samples accurately and efficiently.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.

Phlebotomist

Thomas Hospital
Fairhope, AL
11.2023 - 01.2024
  • Responded quickly and effectively to emergency situations.
  • Documented patient information into electronic medical records system.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients in the Emergency Room.
  • Prepared specimens for transport to external laboratories.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Verified patient information prior to specimen collection.
  • Provided assistance to clinical staff during patient visits.

Phlebotomist

Lifesouth Community Blood Centers
Daphne, AL
04.2023 - 09.2023
  • Organized daily work based on collection priority.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Performed vital signs, including blood pressure, heart rate, capillary finger prick to check hemoglobin.
  • Performed venipuncture on eligible donors and monitored their vitals throughout process.
  • Performed special machine blood draw for plasma donations.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Assisted in the training of new phlebotomists.
  • Provided excellent customer service while interacting with patients.
  • Followed all safety protocols when handling hazardous materials.
  • Documented patient information into electronic medical records system.

Floating Client Specialist Teller

Hancock Whitney Bank
Daphne, AL
04.2022 - 10.2022
  • Maintained accurate records of all financial transactions.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Educated customers about different types of banking services available at the branch.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Developed strong relationships with customers to ensure repeat business.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.

Real Estate Assistant and Office Manager

Remax Realty Centre/T&M Realty
Mobile, AL
01.2006 - 01.2022
  • Prepared comparative market analysis of properties in order to establish fair pricing for listings or purchases.
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
  • Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
  • Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
  • Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
  • Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
  • Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
  • Coordinated open houses and showings for potential buyers and sellers.
  • Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
  • Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.

Education

High School Diploma -

Murphy High School
Mobile, AL
05-1999

Some College (No Degree) - Business

University Of South Alabama
Mobile, AL

Skills

  • Patient Flow Management
  • Inventory Management
  • Indirect Patient Care
  • Patient-focused care
  • Phlebotomy
  • HIPAA Compliance
  • Data Entry
  • Patient Scheduling
  • Procedure Assistance
  • Medical Terminology
  • Payment Collection
  • Emergency Room Procedures
  • Venipuncture and phlebotomy
  • Clinical Documentation
  • Medical Records Management
  • Vital signs monitoring
  • Customer Relationship Management
  • Financial Transactions
  • Money Handling
  • Customer Needs Assessment
  • Transaction Processing
  • Time management proficiency
  • Teller Support

Timeline

Medical Assistant/Lead Phlebotomist

ANY LAB TEST NOW
04.2024 - Current

Phlebotomist

South Baldwin Regional Medical Center, Foley, AL
01.2024 - 04.2024

Phlebotomist

Thomas Hospital
11.2023 - 01.2024

Phlebotomist

Lifesouth Community Blood Centers
04.2023 - 09.2023

Floating Client Specialist Teller

Hancock Whitney Bank
04.2022 - 10.2022

Real Estate Assistant and Office Manager

Remax Realty Centre/T&M Realty
01.2006 - 01.2022

High School Diploma -

Murphy High School

Some College (No Degree) - Business

University Of South Alabama

Similar Profiles

CREATE PROFILE
PATIENCE WILLARD