PATIENCE G.R TSERIWA
Harare
Summary
I am a Project Coordinator with a background in managing complex projects across various industries. I possess strong leadership skills, and adept at coordinating cross-functional teams and effectively communicating project goals to ensure seamless execution. I have contributed positively by improving workflow processes and meeting objectives on time in previous roles.
Overview
12
12
years of professional experience
Work History
Projects Coordinator
KAY MEDIA AFRICA
Harare
01.2024 - Current
- Facilitating meetings between stakeholders to discuss project requirements, objectives, or outcomes.
- Managing communication channels between various teams involved in the execution of projects.
- Maintaining a detailed database of project information, including budgeting, resources, and deliverables.
- Assisting in film and TV productions as a production assistant.
- Developing and implementing project plans, establishing timelines, tracking progress, and ensuring deadlines are met.
Community Manager
COMEXPOSED
Harare
05.2022 - Current
- Promoting all aspects of Comexposed cultural activities such as Cosplay, Gaming, Exhibiting and Networking
- Identifying business and social opportunities for Comexposed.
- Planning and coordinating Comexposed workshops and projects, including venue management, travel arrangements, and facilitation.
- Support the coordination of program activities.
- Representing Comexposed as a Community Manager during Comexposed-related events, programs, and activities.
- Coordinating monitoring, evaluation, and reporting on Comexposed activities.
- Financial management and accountability.
- Designing programs to attract enthusiasts, marginalized groups, professionals, and women.
- Facilitating communication with Comexposed members, participants, and the online community.
Administrative Assistant
KAY MEDIA AFRICA
Harare
02.2023 - 12.2023
- Provided administrative support to projects and other departments.
- Managed emails, letters, packages, phone calls, and other forms of correspondence.
- Organize company events, schedule meetings, and make travel arrangements.
- Maintained accurate financial, employee, and client records.
- Invoicing
- Archived documentation and updating databases on a monthly or annual basis.
- Assisted management in developing, implementing, and reviewing operational policies and procedures.
- Prepare and submit reports, proposals, and presentations as needed.
- Assisted with human resources management.
- Provided administrative support for managing the company’s social media, and websites.
Administration and Customer Service Representative
SOFA WAREHOUSE
Harare
02.2017 - 02.2023
- Developed digital marketing strategies across social media platforms.
- Managing organizational communication, e.g., making outgoing calls, receiving incoming calls.
- Monthly reporting on activities, targets, and progress updates.
- Sourced quotes ensuring cost-effective vendor agreements.
- Coordinated major quarterly promotions efficiently.
- Established targets and evaluated performance against them.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
Wardrobe Assistant
Thinking Films
Harare
02.2016 - 04.2016
- Analyzed script to identify actors' wardrobe requirements.
- Coordinated with makeup and continuity teams for accurate wardrobe consistency.
- Ensured proper dressing of actors during all scenes.
- Ensured readiness of wardrobe before each scene.
- Ensured garments aligned with specific scenes.
Customer Service Representative
Zuvva Fashion
Harare
12.2012 - 12.2013
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Handled the procurement of fabrics and office stationery.
- Handled financial transactions and orders for garments.
- Assisted in garment fittings.
- Managed the designer's diary and travel.
- Monthly inventory.
- Assisted the designer at fashion shows.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Post Graduate Diploma - Management and Leadership
African Leadership Institute
Zimbabwe11.2022
Certificate - Developing Quality Customer Service Skills
Alison.com
08.2022
Executive Diploma - Business Management
African Leadership Institute
Zimbabwe12.2020
DELF B1 Diploma - French
Alliance Francaise
Zimbabwe11.2019
Skills
- Project Coordination and Management
- Administrative Support and Office Operations
- Customer Care and Client Relationship Management
- Social Media Strategy and Content Creation
- Communication and team collaboration
- Process Optimization and Problem Solving
- Time Management and Deadline Adherence
- Project Planning and Execution
- Cross-functional team support
- Customer Service Excellence
- Social Media Analytics and Reporting
- Event Coordination and Logistics
- Stakeholder communication
References
- Mr. Eugene Mapondera, Co-Founder, Comexposed, +263 772 682 697, eugenemapondera@gmail.com
- Mr. Kevin Gweshe, Managing Director, Sofa Warehouse Zimbabwe, +44 7803 066 271, kevingweshe@gmail.com
- Dr. Zebediah Chitanha, Lecturer, African Leadership Institute, +263773 242 857, chitanha.zeb@gmail.com
Timeline
Projects Coordinator
KAY MEDIA AFRICA
01.2024 - Current
Administrative Assistant
KAY MEDIA AFRICA
02.2023 - 12.2023
Community Manager
COMEXPOSED
05.2022 - Current
Administration and Customer Service Representative
SOFA WAREHOUSE
02.2017 - 02.2023
Wardrobe Assistant
Thinking Films
02.2016 - 04.2016
Customer Service Representative
Zuvva Fashion
12.2012 - 12.2013
Post Graduate Diploma - Management and Leadership
African Leadership Institute
Certificate - Developing Quality Customer Service Skills
Alison.com
Executive Diploma - Business Management
African Leadership Institute
DELF B1 Diploma - French
Alliance Francaise
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