Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrece Hoskins

Meridian,Ms

Summary

Hardworking and enthusiastic Sandwich Artist trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

7
7
years of professional experience

Work History

Dining Room Attendant, Cashier, Cook, Sandwich Maker

Newks Eatery
04.2017 - Current


  • Monitored dining room inventory and replenished as necessary.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.

customer service representative, assistant store manager

Family Dollar
09.2019 - 10.2022
  • Greet and assist customers in a positive manner.
  • Ensure the store is clean, well-stocked for the customers.
  • Assist in unloading merchandise from delivery trucks, organize merchandise, and transfer merchandise from stockroom to floor
  • Assist in ordering merchandise, keeping records including payroll, scheduling, cash register deposits, and receipts
  • Assume certain management responsibilities when the store manager is absent.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Tech Support Agent

Continuum Global Solutions, Cox Communication
03.2021 - 05.2021
  • Answer outbound calls with customers and assist them with their issues regarding internet/tv/cable
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Submitted service tickets for equipment maintenance requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Activated accounts for clients interested in new services.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Salesperson

Waffle House
05.2016 - 01.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.

Education

High School Diploma -

Amanda Elzy High School
Greenwood, MS
05.2013

BBA - Entrepreneurship

Strayer University
Memphis, Tn
06.2025

Skills

  • Safety Verifications
  • Feedback Acceptance
  • Money Handling
  • Order Verification
  • Stocking and Replenishing
  • Customer Service Excellence
  • Customer Transactions
  • Cash Management
  • Customer Relations
  • Windows 10
  • Proofreading
  • Business Development Understanding

Timeline

Tech Support Agent

Continuum Global Solutions, Cox Communication
03.2021 - 05.2021

customer service representative, assistant store manager

Family Dollar
09.2019 - 10.2022

Dining Room Attendant, Cashier, Cook, Sandwich Maker

Newks Eatery
04.2017 - Current

Salesperson

Waffle House
05.2016 - 01.2017

High School Diploma -

Amanda Elzy High School

BBA - Entrepreneurship

Strayer University

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Patrece Hoskins