Enthusiastic individual with proven leadership and communication skills. Easily cultivates trusting and productive relationships with others. Focused on delivering exceptional results through being detail oriented and focused on client/customer needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Founder
GoFigure
Jacksonville, FL
01.2019 - 01.2024
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Consulted with customers to assess needs and propose optimal solutions.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Elementary Program Manager
Girls Inc. of Jacksonville
Jacksonville, FL
07.2017 - 10.2018
Managed a team of 4 site managers and 12 educational facilitators, responsible for delivering curriculum to over 260 students in 4 Jacksonville schools
Responsible for screening, interviewing and selecting candidates for open positions
Developed training material for new staff members and managed all onboarding process requirements
Resolved conflicts between direct reports, school officials and parents when issues arise
Ordered supplies within given budget for daily operations
Analyzed curriculum data utilizing tools such as Excel, to determine program impacts, areas for improvement and ensuring adherence to grant reporting requirements
Conducted weekly staff meetings reviewing new curriculum, processes, issues and concerns
Created daily operational schedules for facilitators and site manager to deliver a highly effective and efficient program
Implemented a variety of new teaching methods such as lectures, discussions and demonstrations into the curriculum
Served as Brand Ambassador for the organization, while attending various local events
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance and discuss any concerns
Established measurable objectives and goals for facilitators and students
Meet with various school officials to discuss program opportunities, concerns and/or issues
Expanded the Girls Inc
Program into 2 new schools utilizing community relationships
Attended various conferences and training sessions around the country
Coordinated outreach to various businesses to secure sponsorship opportunities
Assisted in the planning and execution of local donation events.
Site Manager
Girls Inc. of Jacksonville
Jacksonville, FL
06.2013 - 07.2017
Facilitated the collection on monthly participant fee payments from parents
Utilized Microsoft excel to keep track of fees, payments, credits and late payments associated with parent accounts
Managed daily attendance and meal service distribution service to ensure grant requirements were meet and adhered to established quality control practices
Created curriculum for educational facilitators spanning K-5 grade levels
Managed a team of 3 site facilitators responsible for delivering curriculum to over 60 students enrolled at Biscayne Elementary School
Conducted weekly staff meetings reviewing new curriculum, processes, issues and concerns
Built and fostered positive relationships with school officials, parents and community leaders, that helped facilitate the organization’s mission
Assisted in the resolution of conflicts between employees, parents and/or school officials
Developed new material to assist in the training of all site facilitators
Attended various train the trainer sessions to help in the creation of more effective employee training programs
Assisted in local fundraising efforts by reaching out to local businesses and influential individuals.
Case Administrator
PSI Family Services
Jacksonville, FL
05.2010 - 06.2011
Answered and managed incoming and outgoing calls while recording accurate messages
Maintained case files, both paper and electronic from time of filing to case closure
Administered drug screenings for parents seeking to be reunited with their children and ensured federal and state requirements were meet
Created a Microsoft Excel spreadsheet utilizing advanced formulas to help better track case files, status and timelines requirements
Obtained mail from satellite offices and delivered case files for court hearings.
Education
Associate of Science in Elementary Education -
Florida A&M University
Tallahassee, FL
12.2018
Skills
Highly organized and detail oriented
Effective in communicating with various teams, audiences and all levels within the organization
Proven ability to effectively lead and learn from others
Confident utilizing MS office software including Excel, PowerPoint, and Word
Ability to manage multiple projects at the same time
Aptitude in identifying and resolving complex issues
Customer focused and driven to deliver exceptional results consistently