Patrese Thrash
EAST POINT,GA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Agent position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. As well as a dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
24
24
years of professional experience
Work History
Catering Chef
Meals2U Catering
Atlanta, GA
10.2015 - Current
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Cooked for large groups of people and managing various types of food for large events.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Ordered food items and supplies needed to fulfill catering jobs.
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Crafted exciting catering options for clients.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Managed 25 culinary personnel in service to 100-500 customer base.
Operations Manager
Brownsugar Bakery
Chicago, IL
08.2018 - 03.2021
- Established positive and effective communication among 45 staff members and 15 organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels 25%.
- Partnered with vendors and suppliers to effectively manage and budget.
- Formulated processes that reduce downtime 50% and save 75% financial loss.
Sales Manager
Nordstrom
Atlanta, GA
04.2011 - 10.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales teams of 25 to 100 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with sales associates to identify techniques to overcome sales obstacles.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
Sales Manager
Nordstrom
Chicago, IL
08.2004 - 04.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales 75% and doubled profits each year, applying proactive management strategies and enhancing sales training.
- Held weekly meetings with sales associates to identify techniques to overcome sales obstacles.
- Coached and counseled 25-100 sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Sales Associate
Nordstrom
Chicago, IL
10.2000 - 07.2004
- Handled all customer transactions, answered multiple lined call center, and daily administrative functions
- Developed and enhanced 5 daily operations for more efficient process to better serve customers
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with sense of urgency
- Engaging customers and establishing relationship to ensure future business
- Meeting 100% set selling goals
- Exceeding goals by suggestive selling and using all technology provided to enhance shopping experience.
Education
No Degree - HUMAN RESOURCE MANAGEMENT
Ashford University
San Diego, CA09.2024
Associate of Arts - Restaurant And Culinary Management
The Cooking School in The Tri Cities
Atlanta, GA05.2014
Skills
Skills :
- Customer Needs Assessments
- Professional communication skills
- Operations enhancement
- Special Events and Catering
- Food Preparing, Plating and Presentation
- Cleaning and Sanitation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager
Brownsugar Bakery
08.2018 - 03.2021
Catering Chef
Meals2U Catering
10.2015 - Current
Sales Manager
Nordstrom
04.2011 - 10.2015
Sales Manager
Nordstrom
08.2004 - 04.2011
Sales Associate
Nordstrom
10.2000 - 07.2004
No Degree - HUMAN RESOURCE MANAGEMENT
Ashford University
Associate of Arts - Restaurant And Culinary Management
The Cooking School in The Tri Cities
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