Patrese Clemons
Conway,AR
Summary
Customer Support Senior Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven, and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
23
23
years of professional experience
Work History
Senior Assistant Customer Support
Gainwell Technology
06.2019 - Current
- Performed insurance verification, pre-certification, and pre-authorization
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management
- Answered customer questions to maintain high satisfaction levels.
Provider Services Representative
Gainwell Technologies Inc.
05.2024 - Current
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Increased efficiency by accurately entering provider data into company systems and databases.
Data Entry Volunteer
Gainwell Technologies Inc.
01.2023 - 04.2024
- Streamlined dental claims for increased efficiency and productivity.
- Collaborated with supervisor to verify data accuracy.
- Honored data privacy and integrity regulations and standards as mandated by governmental and organizational health policy.
- Expedited project completion with accurate and timely data input.
- Maintained database entries by manually inputting information.
ABC Financial Services, LLC
01.2017 - 01.2018
- Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
- Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes Responsible for performing outbound dialer/collection calls regarding delinquent accounts
home Technical Support Representative
DIRECTV Work
01.2014 - 01.2015
- Taking inbound calls from customers with technical issues with their satellite services Analyzed, troubleshoot, and resolved technical issues for voice, internet or data installation and connection issues
- Accurately process and record call transactions using a computer and designated tracking software
Collections Specialist
Sykes Inc. Wells Fargo Home Mortgage
01.2011 - 01.2013
- Weekly and monthly reporting to direct supervisor Participate in team planning and team building
- Establish and maintain effective and cooperative working relationships with the client and the customer, Follow up effectively with customers in a timely basis
- Following all the calling rules for each state Maintaining a satisfying quality control score Floor support and took escalated calls when a supervisor wasn't available
- Handled daily communication to the agents of changes and upcoming trainings.
Customer Service Representative
Sykes Inc. Wells Fargo Home Mortgage
01.2002 - 01.2013
- Interacted with homeowners by providing answers to inquiries about mortgages
- Knowledgeable of escrow accounts, homeowner's insurance, and property tax information Favorably greeted and served customers
- Recorded findings through data entry
- Provided additional trainings to the new higher classes by giving one on one training, doing side by sides and mock quality monitoring to help them succeed
Education
High School Diploma -
Morrilton High School
Studied Early Childhood Development -
University of Arkansas Community College
Skills
- Support services
- Billing and coding
- Strong problem solver
- Professional and mature
- Skilled in supplying individuals with details about the extent of their health insurance coverage
- Health Insurance Claims Processing/Data Entry
State
AR
Zip
72034
City
Conway
Timeline
Provider Services Representative
Gainwell Technologies Inc.
05.2024 - Current
Data Entry Volunteer
Gainwell Technologies Inc.
01.2023 - 04.2024
Senior Assistant Customer Support
Gainwell Technology
06.2019 - Current
ABC Financial Services, LLC
01.2017 - 01.2018
home Technical Support Representative
DIRECTV Work
01.2014 - 01.2015
Collections Specialist
Sykes Inc. Wells Fargo Home Mortgage
01.2011 - 01.2013
Customer Service Representative
Sykes Inc. Wells Fargo Home Mortgage
01.2002 - 01.2013
High School Diploma -
Morrilton High School
Studied Early Childhood Development -
University of Arkansas Community College
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