Patreuna Brown

• Assisted nursing staff with patient care tasks to enhance overall patient experience.
• Monitored vital signs and Blood glucose levels and reported changes to ensure timely interventions.
• Participated in infection control measures to maintain a safe healthcare environment.
• Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
• Supported patients'' physical needs including ambulation assistance, positioning for comfort or therapeutic purposes, and performing range-of-motion exercises as directed by nursing staff or therapists.
• Gained valuable exposure to various medical conditions such as diabetes management, cardiac issues, respiratory ailments among others throughout the externship.
• Assisted residents with ADLs including bathing, dressing, toileting, feeding, and hygiene to promote comfort and dignity.

• Monitored vital signs and reported changes to ensure timely interventions.
• Demonstrated strong critical thinking skills while responding to rapid changes in patient conditions with appropriate interventions.
• Promoted a safe environment by adhering to strict infection control protocols and following established safety guidelines within the hospital setting.
• Fostered a compassionate atmosphere by actively listening to patients'' concerns, addressing their needs promptly and empathetically.
• Assisted residents with ADLs including bathing, dressing, toileting, feeding, and hygiene to promote comfort and dignity.

• Delivered engaging performances to enhance customer experience at T-Mobile events.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Provide astounding customer service through effective and timely resolution of various customer inquiries and concerns.

• Build customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past-due balances.

• Use resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.

• Meet department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy.

• Approach each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.

• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

• Assisted with patient intake processes and medical history documentation.
• Performed routine laboratory tests and administered vaccinations under supervision.
• Educated patients on treatment plans, medications, and follow-up care procedures.
• Supported clinical staff in managing daily operations and workflow efficiency.
• Assisted in various diagnostic procedures, ensuring accurate results and timely delivery of reports to physicians.
• Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
• Evaluated patient understanding of discharge instructions, reducing potential complications or readmissions due to miscommunication.
• Conducted initial assessments on incoming patients, identifying urgent cases that required immediate attention from medical professionals.

• Managed inbound and outbound calls to assist customers with account inquiries and transactions in a timely manner.
• Provided accurate information on products, services, and banking policies to enhance customer satisfaction.
• Resolved complex banking account issues including transaction disputes, balance discrepancies, and account access concerns while delivering exceptional customer support.
• Processed applications for new accounts.
• Educated customers on online banking and mobile banking applications.
• Resolved customer banking account issues, including transaction disputes, balance discrepancies, and account access concerns
• Demonstrated adaptability by quickly learning new systems or procedures as required to maintain consistent performance in a dynamic industry environment.
• Managed high call volume while maintaining composure during peak hours or periods of increased stress.
• Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
• Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

• Delivered exceptional customer service, enhancing overall shopping experience for diverse clientele.
• Assisted in managing inventory levels, ensuring product availability and organization on sales floor.
• Developed strong product knowledge to provide tailored recommendations and solutions to customers.
• Trained new sales associates on effective sales techniques and company policies to improve team performance.
• Implemented visual merchandising standards, creating appealing displays that increased foot traffic and engagement.
• Analyzed customer feedback to identify areas for improvement and drive strategic sales initiatives.