Patria Santiago

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Improved student comprehension by implementing interactive and hands-on learning techniques in the curriculum for Medical Assisting concepts.
• Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
• Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
• Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.

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• Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
• Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.
• Served as a positive role model for students by demonstrating professional behavior both inside and outside the classroom setting.
• Coordinated with clinical sites to arrange externship opportunities for students, ensuring a valuable hands-on experience in real-world healthcare settings.
• Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
• Improved student proficiency by implementing hands-on activities and real-world scenarios in the medical assistant program.
• Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
• Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
• Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
• Enhanced patient satisfaction by providing timely and accurate services.
• Coordinated and scheduled externships for students, resulting in successful placements across various industries.
• Developed an effective tracking system to monitor student progress throughout their externship experiences.
• Provided ongoing support to students throughout their placements, addressing any concerns or issues as they arose.
• Organized networking events and career fairs for students to connect with potential employers and explore job opportunities post-externship completion.
• Enhanced chart accuracy by meticulously reviewing medical records and identifying discrepancies.
• Collaborated with healthcare providers to resolve chart inconsistencies and improve patient care quality.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.