Patria TAYLOR
Washington,D.C.
Summary
I am a dedicated and results-driven Customer Service Representative with 7 years of experience in providing exceptional support to diverse clientele. Proven track record of resolving inquiries, handling complaints, and ensuring customer satisfaction. Proficient in utilizing CRM software and adept at maintaining a positive and professional demeanor in high-pressure situations. Strong communication skills, a commitment to exceeding performance metrics, and a passion for delivering top-notch service. As of January 2025 I have just obtained a Administrative Assistant Certification.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
The Midtown Group
05.2021 - 03.2024
- Responsible for gathering data and capturing information into various databases and sometimes gathering documents from various sources and digitizing these documents
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients
- Scanning through information to identify pertinent information
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing
- Creating accurate spreadsheets
- Entering and updating information into relevant databases
- 20 -40 calls per shift while passing Quality Assurance evaluations
- Work From Home Position
Dispatcher/Customer Service Representative
Inner City Systems
08.2016 - 02.2021
- Responsible for ensuring that customer inquiries are resolved at the first point of contact, unless a specialist or emergency personnel is required or further investigation is needed
- Dispatch and schedule workers to certain locations depending on the requests and prepared incident reports obtaining written or oral statements
- Oversee CCTV/Use the company dispatch system to record all pertinent information regarding incidents reported
- Deal e ciently with emergencies, questions and/or inquiries from customers
- Direct requests and unresolved issues/concerns to management or designated specialists
Education
HS Diploma - undefined
Woodrow Wilson HS
Washington, D.C.05.2016
Skills
- Microsoft Office -9 years
- Communication
- Typing-70 wpm
- Adaptability
- Customer Service -7 years
- Multitasking
- Positive Attitude
- Problem Solving
- Attentiveness
- Customer Focus
- Empathy
- Time Management
Certification
Administrative Assistant Certification- Penn Foster Jan 2025
Timeline
Data Entry Clerk
The Midtown Group
05.2021 - 03.2024
Dispatcher/Customer Service Representative
Inner City Systems
08.2016 - 02.2021
HS Diploma - undefined
Woodrow Wilson HS
Administrative Assistant Certification- Penn Foster Jan 2025
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