Patrianna Cablay
Waipahu,HI
Summary
Dynamic professional with a proven track record at State Farm Insurance Inc, excelling in customer service and operational efficiency. Recognized for strong problem-solving abilities and attention to detail, I effectively streamlined processes, enhancing team productivity and client satisfaction. Committed to fostering collaboration and continuous improvement in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Self Employed
Scrub Hub
Waipahu, HI
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Office Manager
State Farm Insurance Inc
Waipahu, HI
02.2017 - 06.2022
- Streamlined office operations, enhancing efficiency and productivity across teams.
- Managed scheduling and logistics for meetings, ensuring seamless communication among departments.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Oversaw vendor relationships, negotiating contracts to optimize service delivery and costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Supervisor
Territorial Savings Bank
Waipahu, HI
08.2016 - 02.2017
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Conducted performance evaluations, providing constructive feedback to promote professional growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Medical Billing Assistant
TeamPraxis
Honolulu, HI
10.2015 - 06.2016
- Processed and submitted medical claims to ensure timely reimbursement and compliance.
- Reviewed patient accounts for accuracy, resolving discrepancies to maintain billing integrity.
- Collaborated with healthcare providers to clarify patient information and optimize billing processes.
- Trained new staff on billing software and established best practices for data entry efficiency.
- Managed follow-up communications with insurance companies to expedite claim resolutions.
- Implemented updates in billing procedures based on regulatory changes, enhancing compliance measures.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
Bank Teller
Central Pacific Bank
Pearl City, HI
11.2010 - 05.2015
- Processed customer transactions efficiently while maintaining accuracy in cash handling.
- Assisted clients with account inquiries, providing exceptional customer service and support.
- Maintained up-to-date knowledge of banking products and services to address client needs effectively.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
- Identified opportunities for process improvements, streamlining transaction workflows for increased efficiency.
- Ensured compliance with banking regulations while executing daily operations and safeguarding customer information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
Education
High School Diploma -
Waipahu High School
Waipahu, HI06.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Self Employed
Scrub Hub
12.2023 - Current
Office Manager
State Farm Insurance Inc
02.2017 - 06.2022
Supervisor
Territorial Savings Bank
08.2016 - 02.2017
Medical Billing Assistant
TeamPraxis
10.2015 - 06.2016
Bank Teller
Central Pacific Bank
11.2010 - 05.2015
High School Diploma -
Waipahu High School